• 五险一金
• 包吃包住
• 带薪年假
• 年度旅游
• 生日礼物
• 员工俱乐部
• 结婚生育礼物
• 员工奖励
• 员工培训发展
• 劳工安全保障

Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc.  If needed, refer requests to relevant staff to ensure customer satisfaction.
以礼貌有效的方式回答客人的问题处理客人的需求，如提供信息、旅游预订、餐厅或交通的指引、确认航班信息等。如需要，向有关员工寻求帮助以确保宾客满意。

Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.
保持随时更新有关酒店的所有信息，当地景点、餐厅、交通、运动设施、教堂、购物地信息，以及所有客人感兴趣的信息，以便于能够回答客人的需求和问题。

Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures. 
更具酒店程序记录所有给目前在店客人及潜在客人的寄到及寄出的邮件、传真、信息和包裹，包括酒店员工。

Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.
保持礼宾台区域的干净整洁，补充供客人所需的酒店宣传册、杂志、城市地图。

Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
任何其他由所属上司或经理随时指派的职责。

深圳富苑皇冠假日套房酒店，由IHG洲际酒店集团管理，是深圳首家全套房豪华商务酒店，优越的地理位置、方便快捷的交通、奢华高雅的客房、专业周到的服务、一应俱全的现代设施使每一位商务人士和休闲人士在此尽享尊荣，拥有完美的下榻体验。酒店提供员工优越的工作和生活环境；员工宿舍、员工餐厅、员工班车、员工俱乐部配套设施一应俱全；集团化培训及职业发展平台，规范的劳工保障管理，丰富的员工活动；有竞争力的福利待遇、销售奖励机制、优秀员工奖励制度；期待加入我们的大家庭！