【岗位职责】
1、 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2、 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3、 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4、 客满时,负责安排好后到的宾客,使宾客乐于等位。
5、 随时注意听取宾客的意见,及时向上级反映。
6、 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7、 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。
【岗位要求】
1、中专毕业或具有同等学历,经过餐饮服务培训,有一定的日常外语会话能力。
2、有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
3、掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
4、工作主动、热情、认真,责任心较强。
5、身体健康,仪表端庄。
海口霓海云栖酒店 海口霓海云栖酒店隶属于海南省发展控股有限公司旗下的海南机场集团有限公司,由海南锦润酒店管理有限公司运营管理。 酒店坐落于"椰城"海口西海岸区域,酒店毗邻海口市政府办公区、海南国际会展中心、五源河文化体育中心、CDF海口国际免税城、海口火车站、新海港轮渡码头等地标性建筑,位置优越,交通便利。酒店直面琼州海峡,被西海岸带状公园、假日海滩等景观环绕,远离尘嚣,环境清幽,尽享宁静与松弛。 酒店占地面积54790平米,定位为高端滨海商务酒店,是一家集商旅会议及休闲度假于一体的全服务型酒店。拥有6栋不同风格的楼栋,251间客房与套房,3间餐厅与1间大堂吧与泳池吧,健身中心与桑拿房。酒店宴会会议场地总面积超3500平方米,其中包含超1000平方米海景宴会厅及1000平方米以上的海景中央草坪。无论您是会议商务出行或亲子家庭度假,都能在此获得惬意悠然的居停体验。 The Rainbow Vista Hotel is operated and managed by Hainan Jinrun Hotels Corporation, which belongs to Hainan Airport Industrial Group, a subsidiary of Hainan Development Holdings LTD. Situated on Haikou's west coast, also known as "Coconut City, " the hotel enjoys a prime location where near key landmarks such as the Haikou Municipal Government, Hainan International Convention and Exhibition Center, Wuyuanhe Cultural and Sports Center, cdf Haikou International Duty Free Shopping Complex, Haikou Railway Station, and Xinhai Port Ferry Terminal. Facing the Qiongzhou Strait, the hotel is nestled amidst the scenic West Coast Belt Park and Holiday Beach, away from the city's noise. Surrounded by tranquility, guests can bask in/fall in peace and relaxation. The hotel covers an area of 54,790 square meters and is positioned as a high-end coastal business hotel, offering a full-service experience that combines business travel and leisure vacations. It features six uniquely styled buildings with 251 guest rooms and suites, three restaurants, a lobby lounge, a pool bar, a fitness center, and a sauna. The hotel offers over 3,500 square meters of banquet and meeting space, including a sea-view ballroom of over 1,000 square meters and a central lawn of more than 1,000 square meters, all with stunning ocean views. Whether you're on a business trip or enjoying a family vacation, you will find a relaxing and pleasant stay here.