【岗位职责】
1、协助主管去管理行政楼层客人的登记与结帐情况,确保服务快速准确。
2、在主管不在的时候,全权负责行政楼层的运作。
3、确保顾客的需求及需要能及时地跟办,并从客人那里得到反馈。
4、合理安排行政楼层员工的岗位,使他们在各自的岗位上为客人提供一流的服务。
5、及时地跟办Logbook上未完成的事项。
6、在客人到达之前,合理的为客人安排房间,并且检查一遍,确保房间物品的配置符合标准。
7、时刻给客人一种友好、整洁、热情的印象,尽量使客人的特殊要求得到满足。
8、协助主管组织员工的培训。
9、对员工的服务标准和表现做到深刻的了解,并提醒他们日常所犯的错误。
10、确保早餐厅和厨房区域的干净整洁,为客人提供高标准的用餐环境。
11、提高员工的士气和平息员工的不满情绪。
12、协助主管减少行政楼层的耗费。
【岗位要求】
1、从事同星级同岗位2年以上工作经验者优先。
2、熟悉前台的各项业务,英语流利。
3、精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉。
4、性格开朗,有良好的个人修养,工作认真负责。
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