• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 领导好
• 年度旅游

工作职责：
What is the job? 
As Executive Assistant Manager － Rooms, you are a key member of the Executive Committee and a strategic business leader responsible for the overall performance of the Rooms Division. You will provide leadership and direction to Front Office, Concierge, Guest Service Centre, Guest Relations, Housekeeping and Security to deliver exceptional guest experiences, achieve financial objectives, enhance operational excellence, and strengthen the hotel‘s market position. 
Working closely with the General Manager and Executive Committee, you will drive guest satisfaction, colleague heartbeat, service innovation, quality assurance, and commercial performance while ensuring alignment with Kimpton and IHG brand standards. You may act on behalf of the General Manager in his/her absence.

Your day－to－day 

People
• Build a high－performing culture through effective leadership, coaching and talent development.
• Drive colleague engagement, succession planning and retention initiatives within the Rooms Division.
• Foster an inclusive environment that reflects Kimpton‘s culture and values. 

Guest Experience
• Provide strategic leadership to the Guest Service Centre, Quality, Front Office and Housekeeping teams to deliver exceptional and personalized guest experiences.
• Drive achievement of HeartBeat, guest satisfaction and online reputation targets through proactive monitoring, analysis and execution of improvement plans.
• Partner with the Guest Service Centre and Quality Manager to identify service gaps, enhance service recovery practices and continuously improve the guest journey.
• Foster a guest－centric culture that supports Kimpton and IHG brand standards and service excellence.

Operations & Quality Leadership
• Provide strategic oversight of all Rooms Division functions and Security to ensure operational excellence, efficiency and compliance with brand standards.
• Lead continuous improvement initiatives to enhance service quality, productivity and overall business performance.
• Collaborate with the Executive Committee to achieve hotel objectives and deliver a seamless guest experience across all departments.

Responsible Business
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Financial
• Develop and execute Rooms Division strategies to achieve revenue, profitability and productivity targets.
• Manage departmental budgets, forecasts and labor costs while maintaining service excellence.
• Identify opportunities to maximize revenue, improve efficiencies and strengthen overall business performance. 

Accountabilities
• Overall performance of the Rooms Division.
• Achievement of HeartBeat, guest satisfaction and quality targets.
• Delivery of financial, productivity and labor cost objectives.
• Development and engagement of Rooms Division colleagues.
• Compliance with brand, statutory and hotel standards.
• Strategic contribution as a member of the Executive Committee and Acting General Manager when require.
• Assist General Manager with the tasks he/she may be assigned to.
• Take charge of Common Area Facilities （CAF） Management.

任职资格：
What we need from you

• Bachelor‘s degree in Hospitality Management, Business Administration, or related discipline preferred.
• Minimum 8－10 years of progressive Rooms Division leadership experience within luxury or lifestyle hotels, including at least 2 years‘ experience as a Director of Rooms.
• Experience in Hong Kong, Mainland China, or the Asia Pacific region, with a strong understanding of the local hospitality market and business environment.
• Strong knowledge of Rooms Division operations, quality assurance systems, and hotel performance metrics.
• Strong leadership, communication, interpersonal skills and strategic planning skills.
• Proven ability to lead diverse teams and manage change effectively.
• Strong commercial acumen with experience managing departmental budgets and financial performance.
• Excellent problem－solving and decision－making capabilities.
• Fluent in English; knowledge of Cantonese and Mandarin is an advantage.

洲际酒店集团是全球首屈一指的酒店服务集团，成立于1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家，并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。CTIN台湾旅游联盟与世界知名洲际酒店集团合作，提供您北京、上海、重庆、沈阳、厦门、香港等大城市一流酒店住宿体验，其中香港洲际酒店更被票选为亚洲最佳商务酒店，最佳香港景观之一。不论您的出发地点是那里，不论您的需求是什么，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。     InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories.