IHG Voice Commercial Delivery Specialist
1万-1.5万
停止招聘
发布于 08-14
IHG Voice Commercial Delivery Specialist
1万-1.5万
上海 | 经验不限 | 学历不限 | 招1人
停止招聘
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职位描述

This role is responsible for being the single point of contact for hotels in maximizing the usage of the IHG Voice program to maximize revenues from reservation calls. Manage & develop sales activity focused on the assigned list of hotels within the designated segment. Focus sales effort on designated accounts (hotels) and develop new accounts (hotels) to meet brand, hotel, and management Company contribution goals.

Your Day to Day 

  • Program Promotion:Actively promote the program to general managers, hotel leaders and other key stakeholders emphasizing the program’s value in driving direct bookings and improving guest experiences. 
  • Cooperate with IHG Voice Support and RCC in scheduling hotel training & visits to CRO to ensure understanding of value of program. Document all interactions with hotels in a detailed manner that enables tracking & reporting.  
  • Responsible for developing and delivering revenue by having strategic performance review calls that result in incremental volume of qualified reservation calls from existing and new hotels to IHG Call Centers per stated goals. Use a consultative approach to understand the specific needs of each hotel property. Tailor program presentations and demonstrations to address identified hotel challenge/s.
  • Responsible for developing revenue by having strategic performance review calls that result in incremental volume of qualified reservation calls from existing and new hotels to IHG Call Centers per stated goals.
Lead Generation and Pipeline ManagementResearching service opportunities and presenting appropriate strategies to meet their stated business requirements. Initiate follow-up calls and coordinate successful relationship management with hotels.Design, produce and maintain appropriate sales reports for internal stakeholders and external key accounts (hotels).Responsible for onboarding new hotels, including handling and implement action plans to successfully adopt Voice Services. Communicate status of pending issues to hotels.Ensure a seamless handoff after contracts are signed. Conduct regular follow-ups to gather feedback, address any concerns, and ensure hotel and stakeholder satisfaction with the program.Work with other internal teams (Voice Support, hotel-facing teams, etc.) to build best practices, aligned messaging and approach to improving hotel performance. 

What We Need from You 

Experience –

2-4 years progressive work-related experience within a regional sales team, or similar environment, as well as demonstrated understanding of technical and business knowledge and understanding of multiple disciplines/processes related to the position.

Technical Skills and Knowledge –

  • Demonstrated sales experience in organizing, planning and executing plans to deliver against targeted goals.
  • Demonstrated effective verbal and written communication skills for the purpose of providing information to hotels that provides a persuasive argument and/or program details.
  • Must be able to work effectively at executive level in hotel and corporate environment, possess strong relationship management skills, and well-developed negotiating and persuading abilities.
  • Results driven with demonstrated time management skills, attention to detail and ability to manage multiple tasks/clients required.
  • Demonstrated ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions.
  • Knowledge and use of computers, databases and websites to accurately input, monitor, and extract information quickly and effectively
  • Demonstrated knowledge of hotel industry and hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills.
  • Fluent in Mandarin. Conversational English. Conversational Cantonese is a plus    
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职位联系人
Ryan
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Ryan

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  • 酒店业--国际高端酒店/5星级
    行业
  • 2000人以上
    规模
  • 外商独资.外企办事处
    企业性质
洲际酒店集团是全球首屈一指的酒店服务集团,成立于1946年,是目前全球最大及网路分布最广的专业酒店管理集团,拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大(高达540,000间)、跨国经营范围最广,分布将近100个国家,并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。CTIN台湾旅游联盟与世界知名洲际酒店集团合作,提供您北京、上海、重庆、沈阳、厦门、香港等大城市一流酒店住宿体验,其中香港洲际酒店更被票选为亚洲最佳商务酒店,最佳香港景观之一。不论您的出发地点是那里,不论您的需求是什么,洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。     InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories.
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