• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 领导好
• 年度旅游

The China Hotel Finance Manager is a pivotal role responsible for overseeing the entire lifecycle of product development, from concept ideation to successful implementation and post - launch optimization. This individual will lead cross - functional teams, collaborate with various stakeholders, and ensure that products meet market needs, business goals, and high - quality standards. This role ensures seamless delivery of services such as P2P, T&E, AR Recon and GL etc. across multiple hotel units. The individual will drive process improvements, manage teams, and collaborate with stakeholders to enhance overall operational efficiency and service quality.
 
Your day to day
Product Implementation and Deployment
• Ensure smooth product implementation at customer sites or within the organization. Work with implementation teams to address any issues.
• Develop and execute training programs for end - users, both internal and external, to ensure proper product adoption.
• Monitor post - implementation performance, gather user feedback, and drive continuous improvement initiatives.
Process Management
• Conduct market research and customer interviews to gather insights for product innovation. Translate these insights into actionable product requirements.
• Review, analyze, and re-design shared service processes to eliminate inefficiencies
• Develop and implement standard operating procedures (SOPs) for all shared service functions, ensuring consistency in service delivery.
• Set performance metrics and KPIs for shared service processes and regularly monitor and report on their achievement.
Team Leadership
• Lead and manage teams within the shared service center, including recruitment, training, performance evaluation, and career development.
• Foster a positive and collaborative team culture, promoting knowledge sharing and continuous learning.
• Allocate resources effectively to meet service demands, ensuring that teams are appropriately staffed during peak periods.
Stakeholder Collaboration
• Act as the main point of contact for business units regarding shared service matters. Build and maintain strong relationships with key stakeholders across the organization.
• Understand the specific needs of each business unit and translate them into service enhancements or customized solutions.
Service Quality and Customer Satisfaction
• Ensure high - quality service delivery by implementing quality control measures. Conduct regular customer satisfaction surveys and use feedback to drive service improvements.
• Resolve escalated service issues in a timely and effective manner, ensuring that customer concerns are addressed to their satisfaction.
 
What we need from you
• A minimum of 3-5 years of experience in a shared service environment, with at least 3 years in a managerial position, and with at least 3 years in a project management role.
• Proven experience in leading large - scale process improvement projects.
• Strong leadership and people management skills, with the ability to motivate and develop teams.
• Excellent analytical and problem - solving skills, with the ability to identify and resolve complex operational issues.
• Exceptional communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
• Fluency in Mandarine and English
• Proficiency in relevant software applications, such as enterprise resource planning (ERP) systems, project management tools, and data analysis software.  Knowledge of industry best practices in shared service management.

洲际酒店集团是全球首屈一指的酒店服务集团，成立于1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家，并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。CTIN台湾旅游联盟与世界知名洲际酒店集团合作，提供您北京、上海、重庆、沈阳、厦门、香港等大城市一流酒店住宿体验，其中香港洲际酒店更被票选为亚洲最佳商务酒店，最佳香港景观之一。不论您的出发地点是那里，不论您的需求是什么，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。     InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories.