• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 领导好
• 年度旅游

This role could be remote-based.

To perform the role as IT support to the TMS hotels.  Ensure the consistency and quality in hotel IT operation and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver our Brand Standards through our people in a responsible way.

Your day to day
Monitors various computer-related systems to ensure their normal functioning and serve operation departments.
Report duty whenever required for problem-shooting.
Resolve common issues faced by the customer by following a documented standard operating procedure (SOP) or scripts.
Responsible for diagnosing, troubleshooting and resolving hardware and software failures, including operating system, application software, network equipment, etc. ‌
Communicate with users through telephone, Wecom, email and other means, provide remote assistance and technical support, to solve users in the use of IT equipment and applications in the process of the problem. ‌
Responsible for the daily maintenance and security management of the system, including virus protection, data backup, network monitoring, etc., to ensure the stable operation of the system and information security.
Arranges proper maintenance of various computer-related equipment, including PC, printers, etc.
Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation etc.
Works on shift duty as required.
Performs any other duties as required by Hotel Management Team.
Proactively participates in the GC P&T IT projects deployment in the assigned area for testing, coordination, and implementation.
Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area.
Provides professional support and training to hotel to make sure the brand standard compliance.
Supports GC P&T team to deliver and demonstrate the best practices and enforce the IT standards at the hotels in the assigned area.
Summarize typical problems and solutions to improve work efficiency.
Be a creditable IT professional that is trusted by superiors, colleagues, and the subordinates.
 
What we need from you 
College or above Diploma or Vocational Certificate in Computer Science or Information Technology or related field
Minimum 3 years hotel IT related experience or an equivalent combination of education and work-related experience
Professional knowledge and skills required for the job
Good team player, proactive, self-motivated, responsible, hardworking and able to work under pressure.
Strong analytical and problem-solving skills
Good patience and sense of service
Familiar with hotel operations
Excellent written and verbal communication skills
Strong learning ability, able to solve some technical or unexpected problems independently
Recognize the need for continuous renovation and make adjustment based on the changes needed.

洲际酒店集团是全球首屈一指的酒店服务集团，成立於1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。
同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家。在中国，世界知名洲际酒店集团提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，不论您的出发地点是那里，不论您的需求是什麽，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。

  洲际酒店集团（InterContinental Hotels Group） 
  洲际集团成立于1946年，是目前全球最大及网络分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家，并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。
CTIN台湾旅游联盟与世界知名洲际酒店集团合作，提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，其中香港洲际酒店更被票选为亚洲最佳商务酒店，最佳香港景观之一。不论您的出发地点是那里，不论您的需求是什么，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。 
  
  InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories.