预订部经理 Reservation Manager
9千-1.1万
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发布于 09:02
预订部经理 Reservation Manager
9千-1.1万
北京-朝阳区 | 5年以上 | 大专 | 招1人
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职位描述
  • 能使预订部员工维持丽思卡尔顿酒店的标准,政策和程序
  • 能够对所有来电者提供清晰和舒适的电话沟通。
  • 能按工作的优先顺序给预订部员工委派工作。
  • 能领导预订部员工的工作表现,在必要时跟进
  • 能激励员工和维持一个有凝聚力的团队
  • 能确定员工的培训需求,并提供相关培训
  • 能在压力下工作,监督和协调预订部与其他部门工作
  • 能保护内部和外部客人的机密,保护酒店信息安全
  • 作为一个团队的一部分与其他部门紧密合作,必要时提供横向服务
  • 从预订部的立场,每日与营运管理总监有效地沟通工作
  • 之前的客户关系培训
  • 能将预定信息输入到Marsha和Opera的系统
  • Abilityto maintain The Ritz-Carlton standards, policies and procedures withReservations Staffs.
  • Abilityto provide clear and pleasant telephone communication to all callers.
  • Abilityto prioritize and organize work assignments; delegate work to ReservationsStaffs.
  • Abilityto direct performance of Reservations Staffs and follow-up with progressivediscipline when needed.
  • Abilityto motivate staff and maintain a cohesive team.
  • Abilityto ascertain Reservations Staff training needs and provide such training.
  • Abilityto work well under pressure in monitoring all reservations and in coordinatingall department functions.
  • Abilityto maintain direction and confidentiality of all guests (internal andexternal), as well as pertinent hotel information.
  • Abilityto work cohesively with other departments as part of a team, offering lateralservice whenever necessary.
  • Abilityto communicate effectively with the Director of Revenue Management as to thestanding of the Reservations Department on a daily basis.
  • Previousguest relations training.
  • Abilityto input the information of reservation in the Marsha and Opera systems.
其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:良好
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公司地址
北京市朝阳区华贸中心建国路甲83号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
北京丽思卡尔顿酒店THE RITZ-CARLTON, BEIJING 中国古典时尚之都的经典奢华之作TIMELESS ELEGANCE IN CHINA’S VIBRANT CAPITAL  北京丽思卡尔顿酒店于2007年12月12日开业。酒店坐落于京城核心商务区,紧邻大型购物中心SKP,为商务及休闲旅行者和城中名流雅士打造一片喧嚣闹市中的宁静绿洲。酒店整体内部设计当代经典,将英伦庄园风格与现代感十足的美学设计、先进技术与豪华舒适融为一体。                                                  The Ritz-Carlton, Beijing opened on December 12, 2007. Since its opening, the hotel has quickly enlivened Beijing’s new business hub, known as China Central Place. Centrally situated in one of Beijing’s most fashionable areas and adjacent to SKP, The Ritz-Carlton, Beijing is a sanctuary in the city’s busy Central Business District. It brings a new level of elegance and design aesthetic to China’s capital city. The interiors reflect those of an English Country Manor in the heyday of Chippendale and the height of etiquette. The result is a classic Ritz-Carlton hotel in design and an unexpected and unrivaled hotel in the Beijing market. 关于北京丽思卡尔顿酒店北京丽思卡尔顿酒店位于CBD北京华贸中心,距北京首都国际机场45分钟车程,名胜古迹和文化地标皆近在咫尺。秉承经典丽思卡尔顿风格,酒店共拥有305间豪华客房,5家餐厅及酒吧,包括巴罗洛意大利餐厅,玉中餐厅,香溢全天候餐厅,丽思卡尔顿酒吧及大堂酒廊。其他设施包括丽思卡尔顿水疗中心,健身中心,室内游泳池,1100平方米的会议空间,648平方米大宴会厅和酒店式独立婚礼堂。更多信息请登陆:www.ritzcarlton.com/Beijing/About The Ritz-Carlton, BeijingThe Ritz-Carlton, Beijing is centrally situated in one of Beijing’s most thriving business areas – China Central Place. Within the heart of the city’s central business district, the hotel is 30 minutes away from the Beijing International Airport and offers easy access to the city’s historical and cultural landmarks. In a classic Ritz-Carlton style, timeless and elegant, the hotel, designed by HBA design consultants, features 305 well-appointed guest rooms, five exquisite award-winning restaurants and bar including Barolo, serving authentic Italian cuisine; Yu, serving fine Cantonese cuisine; Aroma, serving world cuisine throughout the day; The Ritz-Carlton Bar; and The Lounge. Other exclusive facilities include The Ritz-Carlton Spa, fitness center, indoor pool with balcony, 1,100-square-meter meeting and conference space, 648-square-meter Ballroom and wedding chapel inside the hotel in Beijing.For more information, or reservations, please visit: www.ritzcarlton.com  关于丽思卡尔顿酒店集团丽思卡尔顿酒店集团隶属于万豪国际集团,其总部位于美国马里兰州切维切斯,目前在全球30余个国家和地区运营超过95家酒店,并在世界各地开发兴建超出45个酒店及住宅项目。丽思卡尔顿酒店集团为万豪国际酒店集团(纳斯达克股票代码:MAR)全资子公司。About The Ritz-Carlton CompanyThe Ritz-Carlton Hotel Company, L.L.C., currently operates more than 95 hotels and over 45 residential properties in more than 30 countries and territories. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).
北京市朝阳区华贸中心建国路甲83号
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