• 福布斯五星
• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 管理规范
• 提供住宿用餐
• 专业英语培训
• 考究制服
• 职业发展计划

JOB SUMMARY
Located in thecenter of Pearl River New City, The Ritz Carlton, Guangzhou is a luxurydestination in the Southern China hub. Distinctive services and facilitiesinclude 350 guest rooms and 91 Residence, with the Club Lounge and suites andguest rooms newly renovated, as well as five restaurants and lounges, includingthe signature Cantonese restaurant, Lai Heen, which has received one Michelinstar for the sixth consecutive year and one Diamond Black Pearl, renowned forits exquisite Cantonese cuisine. The Ritz Carlton, Guangzhou is honored to havereceived the Forbes Travel Guide Five Star Award for the tenth consecutiveyear, solidifying its position as the premier hotel in Guangzhou to achievesuch prestigious recognition. Immersive experiences. Bespoke service.Commitment to craft. The Ritz Carlton inspires life’s most meaningful moments.
TheRole of Director of Restaurant
Weare seeking a visionary and dynamic Director of Restaurant to lead thisprestigious establishment with unparalleled expertise, passion, and dedicationin Lai Heen, the Chinese Restaurant. The ideal candidate will embody thehighest standards of hospitality, culinary excellence, and operational mastery,ensuring that Lai Heen continues to exceed the expectations of our discerningguests and maintain its status as a global dining icon: Forbes Star, MichelinStar, and Black Pearl. 
Key Functions
Leadership& Strategy: 
Providestrategic direction and leadership to the restaurant team, ensuring alignmentwith The Ritz-Carlton’s brand standards and Lai Heen’s legacy ofexcellence.  
Developand implement innovative strategies to enhance guest satisfaction, operationalefficiency, and financial performance.  
Fostera culture of excellence, collaboration, and continuous improvement among theteam. 
Workwith Director of Quality, drive Lai Heen performance through Forbes, MichelinStar, Black Pearl, BSA standard. 
GuestExperience:  
Ensurethe delivery of an unparalleled dining experience, consistently exceeding guestexpectations through impeccable service, attention to detail, and personalizedhospitality.  
Actas the face of Lai Heen, building strong relationships with guests, VIPs, andregular patrons to cultivate loyalty and enhance the restaurant’sreputation.  
Addressguest feedback promptly and effectively, resolving any issues with grace andprofessionalism.  
OperationalExcellence: 
Overseeall aspects of restaurant operations, including service, reservations, events,and private dining, ensuring seamless execution and adherence to the higheststandards including but not limit to HACCP/Forbes/Michelin Star/Black Pearlstandards.
   
Collaborateclosely with the Executive Chinese Chef and culinary team to maintain theintegrity of the menu, presentation, and dining experience.  
Manageinventory, budgets, and financial performance, optimizing profitability whilemaintaining quality and luxury.  
Knowledgeablein OTA, Meituan, Dianping, and all the media platforms, consistently identifiesopportunities to enhance profitability and create value by challenging existingprocesses, fostering innovation, and driving successful promotional strategies.
Trainthe whole hotel with Lai Heen Signature Dishes, Story Telling etc. to maximizeLai Heen revenue.
Identifyareas for improvement in service and food & beverage quality by reviewingvarious service quality audit reports, guest feedback from various channels aswell as guest incident reports, and formulate action plans. 
Stayattentive to market trends in culinary arts, beverages and service style inorder to induce creativity in the operation. 
Toreport any defects in the building or equipment according to the Hotel procedures.
Assuresthat financial goals of the division and the hotel are being met. Monitors andcontrols labor expense, and other divisional expenses such as food, beveragesupplies and equipment.
Worksclosely with Culinary, PR & Marketing and Finance to maximize Lai Heenrevenue. Assists in preparing Lai Heen forecasts. 
TeamDevelopment:  
Recruit,train, and mentor a world-class team of service professionals, instilling apassion for excellence and a commitment to the art of hospitality.  
Conductregular performance evaluations and provide constructive feedback to supportteam growth and development.  
Promotea positive and inclusive work environment that reflects The Ritz-Carlton’svalues of respect, integrity, and empowerment. 
BrandAmbassadorship:  
RepresentLai Heen and The Ritz-Carlton, Guangzhou at industry events, culinaryshowcases, and media engagements, enhancing the restaurant’s visibility andreputation. 
Stayabreast of industry trends, competitor activities, and emerging opportunitiesto position Lai Heen as a leader in the global fine dining landscape. 
Qualifications
Aminimum of 8 to10 years of experience in luxury hospitality or fine diningChinese Restaurants like Michelin-Star Award. 
Speakinfluence of Mandarin, Cantonese and English.
Proventrack record of managing high-profile, award-winning restaurants or hospitalityestablishments.  
Deepunderstanding of Chinese cuisine, culture, and dining traditions, with apassion for delivering authentic and elevated experiences.  
Exceptionalleadership, communication, and interpersonal skills, with the ability toinspire and motivate a diverse team.  
Strongbusiness acumen, with expertise in financial management, budgeting, and revenueoptimization.  
Fluencyin Cantonese, English and Mandarin (written and spoken) is essential;additional languages are a plus.  
Acommitment to upholding the highest standards of service, quality, andprofessionalism. 
Willingto work a flexible schedule and holidays.
Workin a safe, prudent and organized manner.
Skills& Abilities
HospitalityManagement: Understanding the principles of hospitality management, knowledgeof Food and Beverage and Culinary.
BusinessAcumen: Knowledge of business operations, including budgeting, forecasting,revenue management, and financial reporting. Understanding market dynamics,enterprise level objectives and important aspects of the company’s business toaccurately diagnose strengths and weaknesses, anticipate opportunities andrisks, identify issues, and develop strategies and plans. Aligning individualand team actions with strategies and plans to drive business results.
Technology:Proficiency in hotel management software systems.
Leadership andTeam Management: Ability to lead, motivate, and manage a diverse team,fostering a positive work environment and promoting professional growth.
CustomerService Excellence: Exceptional skills in managing guest experiences, handling F&Bcomplaints, and ensuring guest satisfaction. Stays aware of market trends andintroduces new food and beverage products to meet or exceed customerexpectations, generate increased revenue and ensure a competitive position inthe market.
Communication:Strong verbal and written communication skills, capable of effectiveinteraction with both internal and external guests.
Problem-Solving:Proficiency in identifying problems, analyzing potential solutions, and makingdecisive, effective decisions.
OrganizationalSkills: Aptitude for managing multiple tasks and priorities, scheduling, andensuring smooth operations.
Attention toDetail: A keen eye for detail, ensuring all aspects of F&B and facilitypresentations meet or exceed hospitality standards.
Adaptability:The ability to adapt to changing situations, guest needs, and industry trends,often with a proactive approach to innovation and improvement.
MarriottInternational is an equal opportunity employer. We believe in hiring a diverseworkforce and sustaining an inclusive, people-first culture. We are committedto non-discrimination on any protected basis, such as disability and veteranstatus, or any other basis covered under applicable law.
At more than100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemencreate experiences so exceptional that long after a guest stays with us, theexperience stays with them. Attracting the world’s top hospitalityprofessionals who curate lifelong memories, we believe that everyone succeedswhen they are empowered to be creative, thoughtful and compassionate.
Every day, weset the standard for rare and special luxury service the world over and prideourselves on delivering excellence in the care and comfort of our guests.
Your role willbe to ensure that the “Gold Standards” of The Ritz-Carlton are deliveredgraciously and thoughtfully every day. The Gold Standards are the foundation ofThe Ritz-Carlton and are what guides us each day to be better than the next. Itis this foundation and our belief that our culture drives success by which TheRitz Carlton has earned the reputation as a global brand leader in luxuryhospitality. As part of our team, you will learn and exemplify the GoldStandards, such as our Employee Promise, Credo and our Service Values. And ourpromise to you is that we offer the chance to be proud of the work you do andwho you work with.
In joining TheRitz-Carlton, you join a portfolio of brands with Marriott International. Bewhere you can do your best work, begin your purpose, belong to an amazingglobal team, and become the best version of you.
MarriottInternational is an equal opportunity employer. We believe in hiring adiverse workforce and sustaining an inclusive, people-first culture. Weare committed to non-discrimination on any protected basis, suchas disability and veteran status, or any other basis covered under applicablelaw.

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