• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 领导好
• 员工生日礼物
• 午餐补贴

· Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged.
· 确保从服务中心接到的客人要求能够被迅速处理并满足。
· Work closely with the Reception to ensure correct room status at all times. 
· 与接待部密切合作确保任何时间内正确的房态。
· Issues, receives, records and controls all Housekeeping  pagers. 
· 发放，收回，登记和控制所有管家部手机。
· Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items. 
· 处理，登记和跟踪借出物品，每月盘点一次出借物品。
· Record status of daily attendance for all Housekeeping associates. 
· 记录所有管家部员工出勤的情况。
· Prepare monthly reports as required. Render assistance to respective  Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in     preparing their monthly reports and inventories. 
· 按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。
· familiar with housekeeping department's procedures of goods collection, delivery and inventory
· 熟悉管家部各项物品的领货、发货及盘点的工作流程。
· 能够对管家部仓库的物品摆放进行合理的规划，同时能对客房部各分部所领用的物品进行有效的控制。
· Review and update the monthly Housekeeping Manning Guide. 
· 更新管家部月度人力报告。
· Know how to use computer and support the office work if possible. 
· 熟练掌握电脑，为管家部办公室工作提供帮助
· Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company. 
· 
· be able to make a reasonable plan for the storage of housekeeping department, and control the items received by each division of housekeeping department.
· Reports guest complaints to superior immediately .
及时向上级反映客户的投诉情况。
· Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming  and hygiene standards. 
遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。
· Completed guest service request within 10 minutes.
在10分钟内完成宾客的各项服务需求。
· Be obliged to learn and well-known other department’s professional knowledge and skills.
必须有义务学习除本专业以外的其他专业领域知识与技能。
·  One specializes in many abilities, and through training and learning, you can also use your expertise in other positions.
一专多能，通过培训和学习在其它岗位上同样发挥自己的特长。
· Anticipating and meeting guests’ needs, the by creating WOW stories in one’s own way.
遇见并满足客人需求，以自己的方式创造惊喜故事。
· Having feedback from guests, and fulfilling into daily operation.
获取客人反馈并在日常运作中实践。
·  Always willing to offering lateral service according to operation needs.
根据运作需要总是愿意主动提供协助。

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