【岗位职责】
1、负责酒店前台日常接待工作,包括为客人办理入住、退房手续及换房等操作
2、准确处理现金、信用卡等各类支付方式,确保账务清晰无误
3、解答客人咨询,提供酒店服务信息及周边旅游建议,处理简单客诉
4、维护前台区域整洁,管理客房钥匙及客人寄存物品
5、协助完成每日报表统计及交接班记录
6、配合客房部、餐饮部等其他部门完成对客服务衔接
【岗位要求】
1、大专及以上学历,酒店管理、旅游管理等相关专业优先
2、普通话标准,具备基础英语交流能力
3、掌握基础办公软件操作,能适应酒店管理系统培训
4、形象端正,身高女160cm/男170cm以上,面部无纹身及明显疤痕
5、具备服务意识与应变能力,能适应倒班工作制
6、接受应届毕业生,有酒店实习经验者优先
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杭州上城英迪格酒店坐落在风光旖旎的西湖景区,本地 风情 与人文魅力兼收 。 南向钱塘江,拥八卦田景群入怀,与南宋官窑博物馆、中国丝绸博物馆、玉皇山为邻。无论是蕴含南宋“四艺“设计灵感,还是再现灯烛朦胧、笙歌绵绵的临安皇城繁华夜市,酒店 136 间客房及套房设计阐述了 时尚与风雅的惊喜碰撞 。 餐饮承袭 南宋食尚美学 ,演绎出丰富多姿的邻间之味。取意宋代三大发明之一活字印刷术的“印” 餐厅,囊括全天候创意融合美馔、当地特色、精致下午茶等美味。晚间,“印”则华丽变身为酒吧,小酌几杯特色鸡尾酒,感受临安不夜城的万种风情。 与繁华为伴,灵感为邻,宋韵摩登生活 在这里展开。Hotel Indigo Hangzhou Uptown® is located in the picturesque West Lake scenic area, the mesmerizing EightDiagrams Field besides Yuhuang Mountain. Adventurous guests will adore the many nearby cultural attractions, such as Southern Song Dynasty Official Kiln Museum and China National Silk Museum. There are two styles of 136guestrooms, one inspired by tea making, burning incense, arranging flowers and hanging paintings celebrated as the “Four Arts” of Southern Song Dynasty and another inspired by the lights and sounds of the Lin’an Imperial City night market. “ING” our signature restaurant, is inspired by one of the three great inventions of Song Dynasty:movable type printing. A fashionable, trendsetting venue that's "alive" with social life that creative fusion cuisine,appetizing local flavors, exquisite afternoon tea and outstanding delicacies. When the sun goes down, “ING” is transformed into a fashionable bar sure to energize your mood well into the night.