• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 技能培训
• 管理规范
• 人性化管理
• 节日礼物
• 年终表现奖金
• 员工生日礼物

Position Summary职位概述:
1. Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office team member. Monitors lobby traffic and makes team membering adjustments as required.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。
2. Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.
关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。
3. Manages front office team member, resolves guest concerns, and implements resolutions by using discretion and judgment.
对前台进行日常管理，用敏锐的判断力和决断力解决客户的问题。
4. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
5. Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
6. Ensures that the Front Office Manager is kept aware and up to date of operational issues.
汇报最新的工作进展，确保前厅经理对整个部门营运状况的了解。
7. Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.
核对入住登记表，会议及活动信息，预订备份等。
8. Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。

Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。
3. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
4. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。
5. Thorough organization and supervisory skills proficient in accomplishing the task.
组织管理与督导技能。

日喀则位于雅鲁藏布江和年楚河的交汇处，是西藏的第二大城市。日喀则希尔顿酒店位于市中心城区上海中路，地理位置优越，邻近诸多名胜风景，包括藏语意为“吉祥须弥山”的扎什伦布寺、人称“日喀则小布达拉宫”的桑珠孜宗堡等景点，距“世界之巅”珠峰大本营约300公里路程。宾客从酒店可轻松抵达商业街和交通枢纽，距日喀则火车站7公里、和平机场50公里。日喀则希尔顿酒店以藏式风格为主调，精心雕琢的设计细节带领着宾客开启一场藏式美学之旅。酒店原址为始建于1985年的老日喀则饭店，是西藏首批落成的现代建筑，也是当地一代人的记忆符号。如今，日喀则希尔顿酒店的建筑呈现四面围合的
“回”字型，从外面看，犹如高原上的一处城堡。建筑内部，设计师则保留了老日喀则饭店的大堂及宴会厅架构和天花藻井的设计，使美好记忆得以保留。与此同时，郁郁葱葱的内庭院与水景则形成了一处少有的高原绿洲，为周边层峦叠嶂的自然风光增添一丝灵动之意。酒店拥有301间舒适客房，客房设计以周边山峦起伏的自然风景为灵感依托，采用天然木材和现代风格的色调营造出舒适的温馨感。定制的藏式家具及装饰、高速无线上网服务、55寸高清液晶电视、宽敞的独立淋浴间及瑰珀翠品牌洗护备品等，使宾客拥有身心愉悦的休憩时光。日喀则希尔顿酒店还配有11套连通客房，让宾客在旅行中获得更高的灵活性，满足他们对于居住空间的不同需求。同时，为了缓解宾客在高原地区产生的缺氧不适等情况，酒店在客房均备有弥散式和鼻吸式供氧设施，帮助客人更好地适应当地环境，享安全舒心假期。