· Propose most suitable rate andincrease market share.
提供最合适的价格方案及提高市场占有率。
· Manages and keeps updated theguest database.
管理并更新客户数据。
· Follow up market intelligence.
跟进市场信息。
· At any time promote a positiveimage of the hotel in all forms of contact.
在任何时间,任何形式的联系中提高酒店的正面形象。
· Formulate marketing planannually with the DOSM.
同市场销售总监一起制定分部的年销售计划。
· Conduct yield management formaximum revenue
建立与收益总监的横向销售管理沟通以争取最大利润。
· With consultation to ExecutiveCommittee members, outlines rate structures, discount policies, specialpromotional packages and activities; work closely with F& B Director inoutlining Banquet and Meeting sales targets, rates and sales operationalprocedures.
对行政委员会制定价格策略、优惠政策、特别促销套价及活动提供建议。与餐饮总监紧密合作,确定宴会、会议的销售目标、价格及流程。
· Offer the suggestions toPublic Relations to promote hotel effectively and efficiently both domesticallyor internationally and all productions do meet with the requirement of Accorstandard and specifications.
给公关人员提供有效地在国内外推销符合雅高酒店集团标准的酒店产品的建议。
· Keep well informed about theoperations especially in key departments (Front Office, Housekeeping, F&B, andBanqueting etc.).
留意配合酒店尤其是主要部门的运作(前厅部、客房部、餐饮部、宴会厅等)。
· Co-ordinate with the roomsdivision Director to implement a yield management and up selling program in theFront Office Department gaining maximum occupancy.
同房务部总监密切协调以实现房价管理,并促进前厅部的销售以获得最高的住房率。
· Propose yearly Sales &Marketing Budget outlining what trade shows we should attend countries andregions we should visit and why this would be beneficial to the hotel’s profit.
建议每年的销售市场预算,我们应该参加什么样的贸易展览会,访问哪些国家和地区,以及这对酒店利益有什么好处。
· Develop & foster close andpositive rapport with the public, guests, clients and members of the trade.
鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密的关系。
· Source, interview and select talentfor setting up of sales & marketing team, fulfilling specific jobs andprovide job description for each post
寻找、面试、选择新成员以建立市场销售队伍,填充具体的工作岗位,并为每一位置提供工作职责概述。
· Provide training module,conducting comprehensive and on – going training to sales team for higheststandard performance in the market. Drawing training plan on monthly and annual basis to ensure making theSales and Marketing team the most competent.
提供培训素材,积极引导,继续培训销售队伍,创建市场上的最好业绩。在制定月销售计划及年销售计划的基础上确保销售队伍最具竞争力。
· Direct Reservations and salesteam with training and prompt information on rates/packages/changes for properand efficient services to ensure maximum bookings
指导并培训销售及预订人员,收集关于房价、套餐及市场变化的信息,为达到最广泛的预订系统提供完善与高效的服务。
· Organize and submit weeklysales report to the DOSM.
组织并提交每周销售报告给市场销售总监。
· Ensure that all new clientshave no negative credit references.
确保所有新客户均无负面信用的记录。
· Closely observe matterspertaining to competition (sites, prices, services offered on a regular basis -quarterly or more often if need be).
密切关注涉及竞争的事宜(位置、常规价格、服务-偶尔或经常需要的)。
· Prepare and administers thehotel Sales Department section budget on a monthly basis.
制定并控制所负责的分部的每月预算。
· Ensure that all commercialreporting for Accor head offices is handled with efficiency and accuracy, meetall dealings without excuse
确保所有提交给雅高酒店集团总部的商业报告都按要求快速准确完成。
· The Director of Sales isfamiliar with the operation and application of the hotel's computer / dataprocessing system. Ensure the implementation and utilization of thedepartmental use of the in-house software especially on “sales and catering”that computerized reporting system is established and maintained.
熟悉酒店电脑及数据系统的运作和应用程序。确保部门人员对“销售及餐饮”等酒店电脑系统软件的运用,以建立并保持电脑报告系统。
· Provide after-sales serviceand in particular to ensure all guests complaints brought to management’sattention and communicate with the respective departments if necessary forproper handling. Ensure that all complaints are reviewed; investigated andfollow-up action is initiated.
提供销售后服务,特别要确保必要时客户所有的投诉都被有关部门认真接受、讨论。确定所有投诉都已经过调查,并开始实施补救行动。
· Must be an example of theAccorhotel Values, brand standards, and a champion of grooming and appearanceguidelines.
遵循雅高酒店集团价值观、品牌标准的榜样,酒店人才仪容仪表和行为标准的指导人。
· Perform other related duties& special projects as assigned by the supervisor
随时执行上级分配的其他相关任务或特殊项目
Accor With 158,000 people in 140 countries, Accor is the European leader and one of the world's largest groups in travel, tourism and corporate services, with two major international activities:- hotels: nearly 4,000 hotels (455,000 rooms) in 90 countries, casinos, travel agencies, and restaurants;- services to corporate clients and public institutions: 14 million people in 34 countries use a broad range of services (food vouchers, people care and services, incentive, loyalty programs, events) engineered and managed by Accor.法国雅高国际酒店集团已被誉为全球发展最迅速的酒店集团之一。雅高在欧洲处于业内主导地位,在 140 个国家拥有158,000 名雇员;是全球最大的酒店、旅游及企业服务集团,主要从事两项国际业务:· 酒店:分布于 90 个国家的 4,000 家酒店(超过455,000 间客房),旅行社、餐厅及赌场。· 企业服务:服务于公司及公共机构:每天在 34 个国家有1,400万人共享雅高设计及管理的广泛服务 (餐券、看护、费用管理、社会服务、奖励活动等)。Grand Mercure Beijing Central, the first Grand Mercure in Beijing managed by the Accor group.Ideally located in the heart of Beijing the Grand Mercure Beijing Central is part of the collectiong of Grand Mercure Hotels worldwide-each expressing the spirit of their location. This highly stylish contemporary hotel, in the commercial and shopping district of Xidan, offers a personalised hotel experience whether travelling on business or leisure. Nearby to Beijing's historical landmarks.北京西单美爵酒店是雅高集团在北京管理的第一家美爵酒店, 地处西单商务中心。