招聘Front Office Manager 前厅部经理_北京兴基铂尔曼饭店招聘信息-138job.com

❤希望候选人有南方沿海城市工作经验

In charge and direct overall activitiesof the Front Office Department oversees within the limits of established PullmanHotels Group policies and procedures, to directs and coordinate the day to dayoperation of Front Office Department and assists in the forward planning of thedepartment which include Front Desk, Guest Service Centre, Guest Service Manager,Executive floor, Concierge & Transportation; Cooperates, coordinates andcommunicates with other department heads as required.

负责在铂尔曼酒店已建立的制度和程序的限定范围内，指导和协助整个前厅部的工作活动；监督和指导前厅部的日常运作，并帮助推行部门计划，其中包括前台接待、宾客服务中心、宾客服务经理部、行政酒廊、礼宾部及车队。与其他部门负责人保持密切合作。

1.Is regularly available inthe hotel lobby and reception.

时时关注酒店大堂和前台区域。

2.Develops high qualityrelationships with guests, from the moment they arrive and throughout theirstay, in order to encourage loyalty.

在客人入住的全程与客人建立良好的沟通关系，确保客人对酒店的忠诚度。

3.Anticipates guests' needsand takes them into consideration.

预见客人的需求，并予以采取措施。

4.Handles any guestcomplaints that are not settled directly by members of the team.

跟进处理部门未能一次解决的遗留客诉。

5.Organizes arrivals anddepartures.

合理组织安排登记入住和退房离店事宜。

6.Coordinates roomallocation with the Executive Housekeeper, handling any switches as necessary.

与行政管家协调房间管控事宜，必要时及时做出调整。

7.Communicates with theother departments.

与其他部门保持良好的沟通关系。

8.Formalizes instructionsas necessary and supervises their application.

将操作流程规范化，并予以监督贯彻落实。

9.Supervises the correctuse and follow-up of applications centralizing customer profiles and records.

指导并监督对客人资料记录的正确使用。

10.Modifies working methodsto comply with the brand philosophy.

调整工作方法，更适应于品牌要求。

11.Develops employees'skills and guides them in their professional development.

提高员工技能，指导其更为专业化。

12.Ensures that theappropriate information is given and received by his/her team, to and from theother departments.

确认时时给予与接收来自部门内部以及其他部门的信息反馈。

13.Defines the beststructure for the team and changes it over time: prepares the work schedulesaccording to each person's skills and brand developments (receptionists +welcomers).

使团队结构最佳化，避免加班；结合品牌发展，并依据每位员工的工作能力，进行工作安排（前台接待+欢迎大使）。

14.Leads and motivates theteam to create a good working atmosphere.

引导并激发团队的创造力。

15.Anticipates needs andorganizes recruitment for the team.

预见需求，合理招募新员工。

16.Carries out annualperformance appraisals for team members, sets targets and helps them progressin their careers, developing their skills.

为团队员工做年度绩效评估，为其设定目标，助力其职业生涯的发展，提高工作技能。

17.Prepares the team'straining plan and follows up implementation.

制定部门培训，并予以贯彻。

18.Applies and ensuresapplication of labor legislation.

确保所有事宜合法化。

北京兴基铂尔曼饭店坐落于北京经济技术开发区（BDA）核心区，是法国雅高酒店集团管理旗下的高端酒店。雅高酒店管理集团旗下含有索菲特，铂尔曼，诺富特等不同品牌3700多家酒店。北京兴基铂尔曼饭店是北京唯一的一家铂尔曼品牌酒店，也是开发区第一家国际高端商务酒店，于2008年10月开业，经过16年的发展与沉淀，在每位员工的不懈努力下，酒店获得了众多荣誉和认可。Pullman Beijing South located at Beijing BDA area and managed by Accor Group which owns lots of hotel brands such as Sofitel, Fairmont. Pullman Beijing South was the first international brand hotel targeted high level business clients in this area since 2008. After 15 year’s long-term development, hotel has been rewarded different kinds of recognition with all employee’s hard working.北京兴基铂尔曼饭店以其独特的外观设计，便捷的出行方式及优质的管理在北京这座国际化都市备受商务游客的青睐。酒店囊括格调奢华的7间会议场地，典雅悦动的434间客房和多个独具特色的美食餐厅以及惬意的休闲娱乐设施。Lots of Beijing business clients and guests choose Pullman Beijing South as their first choice not only consider its unique design, convenient transportation, but impressed by the friendly service and thoughtful care. Hotel is equipped with 7 meeting venues, 434 different types of rooms and several delicate restaurants. 我们为团队成员精心准备了公寓楼为宿舍以及营养可口的员餐(免费提供住宿及用餐)、上下班班车，不仅如此还为员工提供图书室、活动室等娱乐文化场所，确保员工在工作之余也可以会有丰富多彩的文化生活活动。In terms of benefits of all staff, we provide dormitory apartment and staff canteen (both free), shuttle bus with different shift, staff library and activity room, which are supposed to ensure them can enjoy the best lifestyle during spare time.每周一至周五8：30-11:00和13:00-16:00为公开面试时间，请应聘者携带个人简历、一寸彩色照片及其他相关证明到酒店人才与文化部参加面试，如有疑问亦可致电酒店人才与文化部（招聘热线18511515615），我们会为您解答。The interview time is 9-11am,1-4pm. All interviewees should take their personal resume, profile photo and other certificates.If you have any enquirers, please let our Talent & Culture department know（phone number is 18511515615）.乘车路线：地铁5号线/10号线至宋家庄站换乘亦庄线至荣昌东街下（A口出），向北第二个红绿灯左转150米即到。Transportation: Subway Line 5/10 to SongJiaZhuang Station and transfer to YiZhuang line, get off at RongChangDongjie Station(Exit A), turn left at second crossroad heading to north.请相信品牌的力量，我们也相信北京兴基铂尔曼饭店因为您的加入会更加多姿多彩！期待您的到来～We sincerely welcome you to join us and work together as the best team at Pullman Beijing South!