• 技能培训
• 岗位晋升
• 包吃包住
• 五险一金
• 带薪年假
• 节日礼物
• 员工生日礼物
• 人性化管理
• 管理规范
• 优秀员工评选

Reporting directly to the ReceptionManager, the Reception Supervisor is directly responsible for handlingtelephone inquiries, guest arrivals and the subsequent input into the computersystem.  On a broader scale the ReceptionSupervisor must work closely will all Front Office and Sales & Marketingpersonnel, and in particular, Sales & Marketing, providing lead advice andconstant "feedback" concerning both inquiries and firm reservations.The Reception Supervisor must at all times maintain a professional, friendlybusiness manner in all guest and client liaison, personally, in correspondenceand on the telephone. The Reception Supervisor is also to pay particularattention to the use of the Guest History facility in the OPERA Front Officesystem.
直接向前台接待经理汇报工作。前台主管直接负责处理电话查询，将抵达客人的资料和有关信息输入电脑系统中。从更广的角度上讲，前台主管的工作必须紧密结合所有前厅部和市场销售部的工作。特殊情况下，销售部会提供重要的建议和有关公司预订的反馈。前台主管要注意运用OPERA办公系统中的客史资料。

1、The ReceptionSupervisor is responsible and accountable for all operations in relation to theReception area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical informationrelevant to reservations must be ofhigh quality. You should strive to provide the most comprehensive and accurateinformation, to telephone callers, guests and other staff and Departments ofthe Hotel.
前台主管在当班期间要对所管辖的前台接待的运作负责。输入电脑的资料，日常登记资料和有关预订的统计资料必须有较高的准确性。须为来访人员-客人和饭店其他部门的员工提供全面的和正确的信息资料。
2、The OPERAcomputer system contains a comprehensive guest history option, and it is theresponsibility of the Reception Supervisor to ensure that hotel has the best,most accurate and most personalized individual guest histories. 
OPERA电脑系统中保存有全面综合的客史资料，前台主管要对酒店的客史档案负有责任。以确保客史档案是最好的、最准确的。 
3、Responsible toensure that all information relating to a reservation is keyed correctly into OPERAand is having the highest quality, and errors are kept to an absolute minimum.This practice will allow the production of true and correct statisticalinformation, which will in turn enhance the overall Hotel operation.
要负责所有的预订资料准确地输入OPERA电脑系统中。要将错误减少到最少。准确真实的统计资料将保证整个饭店的正常运转。
4、Be concerned withstaff discipline and staff performance and help to develop skills for all staffwithin the section.
监督管理员工的日常工作并帮助本岗位员工提高工作技能。
5、 Responsible foradvising relevant Senior Management of all incoming VIP guests so that specialrequirements that may need to be attended to are auctioned accordingly.
要负责向上一级管理人员汇报所有即将抵达的重要客人的情况，以便能够进行特殊的安排。
6、Ensure that allguest queries, inquiries and requests are attended to in a helpful,professional yet warm and friendly manner.
确保所有客人的询问和要求能够得到及时、热情、友好的帮助。
7、Checks the dailyArrival List, Special Arrival List for VIPs, repeat guests and FITs.
检查每日预抵客人表、重要贵宾、回头客和散客的预计抵达表。
8、Directs andsupervises the Receptionist in guests’ registration in terms of roomassignments and allocation.
直接管理前台接待员的工作，为客人登记、分配房间等。
9、Ensures that thepre-printed Registration Cards are checked against the Arrival List to determinethat all reserved rooms have pre-registered cards.
通过预抵客人表检查所有预先打印出的登记单，以确保所有的预订房间都已经事先做了登记。

      北京兴基铂尔曼饭店坐落于北京经济技术开发区（BDA）核心区，是法国雅高酒店集团管理旗下的高端酒店。雅高酒店管理集团旗下含有索菲特，铂尔曼，诺富特等不同品牌3700多家酒店。北京兴基铂尔曼饭店是北京唯一的一家铂尔曼品牌酒店，也是开发区第一家国际高端商务酒店，于2008年10月开业，经过16年的发展与沉淀，在每位员工的不懈努力下，酒店获得了众多荣誉和认可。Pullman Beijing South located at Beijing BDA area and managed by Accor Group which owns lots of hotel brands such as Sofitel, Fairmont. Pullman Beijing South was the first international brand hotel targeted high level business clients in this area since 2008. After 15 year’s long-term development, hotel has been rewarded different kinds of recognition with all employee’s hard working.北京兴基铂尔曼饭店以其独特的外观设计，便捷的出行方式及优质的管理在北京这座国际化都市备受商务游客的青睐。酒店囊括格调奢华的7间会议场地，典雅悦动的434间客房和多个独具特色的美食餐厅以及惬意的休闲娱乐设施。Lots of Beijing business clients and guests choose Pullman Beijing South as their first choice not only consider its unique design, convenient transportation, but impressed by the friendly service and thoughtful care. Hotel is equipped with 7 meeting venues, 434 different types of rooms and several delicate restaurants. 我们为团队成员精心准备了公寓楼为宿舍以及营养可口的员餐(免费提供住宿及用餐)、上下班班车，不仅如此还为员工提供图书室、活动室等娱乐文化场所，确保员工在工作之余也可以会有丰富多彩的文化生活活动。In terms of benefits of all staff, we provide dormitory apartment and staff canteen (both free), shuttle bus with different shift, staff library and activity room, which are supposed to ensure them can enjoy the best lifestyle  during spare time.每周一至周五8：30-11:00和13:00-16:00为公开面试时间，请应聘者携带个人简历、一寸彩色照片及其他相关证明到酒店人才与文化部参加面试，如有疑问亦可致电酒店人才与文化部（招聘热线18511515615），我们会为您解答。The interview time is 9-11am,1-4pm. All interviewees should take their personal resume, profile photo and other certificates.If you have any enquirers, please let our Talent & Culture department know（phone number is 18511515615）.乘车路线：地铁5号线/10号线至宋家庄站换乘亦庄线至荣昌东街下（A口出），向北第二个红绿灯左转150米即到。Transportation: Subway Line 5/10 to SongJiaZhuang Station and transfer to YiZhuang line, get off at RongChangDongjie Station(Exit A), turn left at second crossroad heading to north.请相信品牌的力量，我们也相信北京兴基铂尔曼饭店因为您的加入会更加多姿多彩！期待您的到来～We sincerely welcome you to join us and work together as the best team at Pullman Beijing South!