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Manage the Daily Front Desk Operations
管理前台日常运营
Manages all operational tasks as well as their respective delegation and follow-up.
管理前台所有运营任务以及与之相关的委派与跟进。
Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡视以确保LQA在对客服务中被遵守和执行。
Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主动关注并参与如客人投诉等待解决问题的跟进和处理。
Participate in preparation, develop, implement and evaluate up-selling and ALL member enrollment strategy, to maximize room revenue & guest loyalty.
参与前台房间销售升级和雅高心悦界会员招募计划的起草、发展、实施和评估，以最大化收益和客人忠实度。
Ensures that all Front Desk Policies and Procedures are adhered.
确保部门各项政策与程序都被严格执行。
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明确酒店产品知识，确保贵宾及活动信息的时效性和准确性。
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
监督团队接待，检查并确保团队预订的细节达到要求，并与会议/团队组织者保持联系。
Presence in the Front Desk and lobby area at critical guest flow time.
客流高峰期间在前台及大堂区域督导部门运营。
Involvement in guest complaint handling, whenever the situation required to
根据情况需要参与客诉处理。
Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。
Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
Manage the Daily Front Desk Operations
管理前台日常运营
Manages all operational tasks as well as their respective delegation and follow-up.
管理前台所有运营任务以及与之相关的委派与跟进。
Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡视以确保LQA在对客服务中被遵守和执行。
Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主动关注并参与如客人投诉等待解决问题的跟进和处理。
Participate in preparation, develop, implement and evaluate up-selling and ALL member enrollment strategy, to maximize room revenue & guest loyalty.
参与前台房间销售升级和雅高心悦界会员招募计划的起草、发展、实施和评估，以最大化收益和客人忠实度。
Ensures that all Front Desk Policies and Procedures are adhered.
确保部门各项政策与程序都被严格执行。
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明确酒店产品知识，确保贵宾及活动信息的时效性和准确性。
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
监督团队接待，检查并确保团队预订的细节达到要求，并与会议/团队组织者保持联系。
Presence in the Front Desk and lobby area at critical guest flow time.
客流高峰期间在前台及大堂区域督导部门运营。
Involvement in guest complaint handling, whenever the situation required to
根据情况需要参与客诉处理。
Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。
国际联号工作经历：优先语言能力：英语-熟练计算机能力：良好
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酒店业--国际高端酒店/5星级
100-499人
国有企业
雅高集团携手鲁能集团在旅游胜地长白山度假区共同打造国际高端酒店—长白山鲁能胜地瑞士酒店度假村与望·长白鲁能美憬阁精选酒店。About Swissôtel One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow.长白山鲁能胜地瑞士酒店度假村 长白山鲁能胜地瑞士酒店度假村位于长白山鲁能胜地，位置得天独厚，靠近具有充满满族部落文化气息的讷殷古城、中国最后一个自然形成的木屋村落-锦江木屋村等特色景点，东倚壮美辽阔的长白山，近可眺长白林海，远可观巍峨雪山，是家庭情侣公司悠度惬意时光的理想之地。 酒店拥有六百余间客房、套房及别墅。酒店的每一间客房都配有独立阳台，部分套房拥有独立厨房，在此您可以尽享自然结合生活的完美度假生活。其中别墅以其亲近自然的瑞士风格与原始森林产生了奇妙融合。室内布局温馨舒适，以原生态樟子松为装饰，让您摆脱城市喧嚣，尽情享受自然。房间配有Slumberland床垫、Delonghi咖啡机、地暖等贴心配套设施，让您在冰雪天地中感受来自酒店的温暖与舒适。 酒店设施包括供应丰盛自助餐和零点菜式的怡客餐厅，提供当地风味精致美食的胜地食府，呈现精心调制的饮品和小食的酒吧和将于2020年开业的意大利餐厅，3个多功能会议室以及健身房、儿童活动室，满足不同客人的多种需求。About MGallery MGallery is where captivating stories are lived and shared. With more than 90 storied boutique hotels around the world, each MGallery tells a unique story inspired by the destination. From bespoke design and sensorial mixology to wellbeing dedicated to women, MGallery hotels are places where guests can discover the very best the world has to offer. MGallery guests are inspired and enriched through their delightful visits to these stylish, thoughtful and decidedly singular hotels. Well-known properties in the MGallery collection include Hotel Molitor Paris, INK Hotel Amsterdam, Queens Hotel Cheltenham in England, Santa Teresa Hotel Rio de Janeiro, Hotel Lindrum Melbourne in Australia, Muse Bangkok Langsuan in Thailand, and Hotel des Arts Saigon in Vietnam.望·长白鲁能美憬阁精选酒店 望·长白鲁能美憬阁精选酒店位于长白山鲁能胜地度假村。 这里是一座既融合东西文化，又富有浪漫风格的酒店。酒店位于海拔999米的景区至高点，将长白山的壮美景象尽收眼底。酒店共设49间温馨舒适的客房及套房，每间客房均设有景观阳台，在客房凭窗而望，您与家人、亲朋或爱侣都能欣赏到这座寓意爱意长久的巍峨高山，尽享蓝天、林海、雪原之壮景。其中长白套房拥有431㎡豪华格局，配备婚房及伴娘房，让圣洁长白山见证长相守到白头的誓言，让蜜月的浪漫尽情蔓延。 当宾客抵达酒店时，可享受酒店特有的人参花茶接风洗尘仪式，品尝长白山泉浸泡的人参花茶，洗去旅途疲惫，完成净化身心的入住仪式。 此外，酒店还设有提供国际美食的漫 · 餐厅，餐厅设有一个户外露台，宾客可于此遥望长白山美景。以及供应精选葡萄酒、小食和饮品的红酒吧。 酒店充满了低调、隽雅的东方韵味，独特、自然的意境体会，造就了喧嚣之外，放松心灵的一方净土。一间酒店、一段故事：“长相守，到白头”，长白山以爱之名寄托着对爱情的美好歌颂与祝愿，爱的纯净，爱的交融，爱的长久。About Accor Accor is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,800 hotels, resorts and residences across 100 different countries. With an unrivaled portfolio of internationally renowned hotel brands encompassing the entire range from luxury to economy, from upscale to lifestyle and midscale brands, Accor has been providing savoir-faire and expertise for more than 50 years. In addition to its core hospitality business, Accor has successfully expanded its range of services, becoming the world leader in luxury private residence rental with more than 10,000 stunning properties around the world. The Group is also active in the fields of concierge services, co-working, dining, events management and digital solutions Relying on its global team of more than 280,000 dedicated staff, Accor is committed to fulfilling its primary mission: to make every guest Feel Welcome. Guests have access to one of the world’s most attractive hotel loyalty programs - ALL-Accor Live Limitless. Accor plays an active role in its local communities and is committed to promoting sustainable development and solidarity through PLANET 21 Acting Here, a comprehensive program that brings together employees, guests and partners to drive sustainable growth. From 2008, the Accor Solidarity Endowment Fund has acted as a natural extension of the Group’s activities and values, helping to combat the social and financial exclusion experienced by the most disadvantaged members of society. Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States. For more information or to make a reservation, please visit Accor.group or Accor.com. Or join and follow us on Twitter and Facebook.关于雅高（Accor） 雅高酒店集团是国际领先的旅游及时尚生活集团，通过数字化创新在全球4,800多家酒店、度假酒店和住宅提供独一无二的体验，业务范围覆盖100个国家。 50余年来，雅高酒店集团始终秉承行业智慧与卓越的专业知识，旗下拥有一系列各具特色的国际知名酒店品牌，涵盖从奢华、高端、中档、经济到生活方式类型等各个层次。 除核心的酒店业务外，雅高酒店集团成功拓展服务范围，凭借遍布全球的逾10,000家优质私人住宅而成为奢华私人住宅租赁的全球领导者。雅高酒店集团还活跃于礼宾服务、联合办公空间、餐饮、活动管理和数字技术解决方案领域。 雅高酒店集团由28万余名敬业员工组成的全球团队，致力于实现一个核心使命：让每位宾客Feel Welcome（备受欢迎）。宾客可加入全球最具吸引力的客户忠诚计划之一——ALL-Accor Live Limitless心悦界，享受专属礼遇。 雅高酒店集团积极投身于当地社区并勉力推广可持续发展理念，通过PLANET 21 ActingHere项目鼓励员工、宾客及合作伙伴共同携手推进可持续发展。2008年起，雅高基金会便成为集团活动与价值观的自然延伸，帮助社会弱势群体应对社会和经济排斥问题。 雅高酒店集团（Accor SA）在巴黎泛欧交易所上市（ISIN code: FR0000120404）并在美国场外交易市场（OTC Market）交易（Ticker: ACRFY）。 了解更多信息或预订酒店，请访问Accor.group或Accor.com。或者关注我们的Twitter和Facebook帐户，了解最新动态。
