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岗位职责：
1. 遵循酒店政策和规章制度，协助预订部经理确保预订部的顺畅运营，接受线上、线下客户对酒店的预订需求，并予以解决。
2. 熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。
3. 落实“预订未到宾客”的名单和每日订单的取消情况并及时分享汇报。
岗位要求：
1. 至少一年相关部门工作经验，有国际品牌酒店工作经验的优先考虑。
2. 有一定的沟通能力，口齿清晰，普通话标准，有较强的语言表达能力和人际沟通能力。
3. 熟练掌握基本办公软件操作，中英文打字熟练。
4. 具备热情的工作态度、一定的抗压能力，能够适应不同班制。
Key Responsibilities:
1. Ensure reservations received through various channels are accurately input into the PMS according to Accor standards and guidelines while maintaining outstanding customer service and ability to promote the hotel product actively in professional manner.
2. Be familiar with the standard reservation procedures, and PMS system, in order to provide the latest and accurate hotel infomation to the guest.
3. To record the "No show" orders, and report it to the manager at daily work.
Required Skills:
1. Minimum 1 year experience in Reservations or related departments or an equivalent combination of education and International brand hotel working experience are preferred.
2. Have a good communication skills, standard Mandarin speaking level.
3. Proficient in basic Office documents, be able to type Chinese and English in a correct way.
4. Passionate for this working role, enable to work under the pressure, adaptive with different working shifts.
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酒店业--国际高端酒店/5星级
100-499人
股份制企业
美憬阁（MGallery）是雅高集团（Accor） 旗下专为生活、文学与文化崇尚者所设计的高端精品酒店，是谱写迷人故事、分享动人时刻的理想目的地。美憬阁精选酒店遍布于全球30多个国家，拥有103家酒店。每一家酒店背后都有着极富当地特色的动人故事。弥勒东风韵美憬阁精选酒店置身由葡萄园、薰衣草地和大批后现代建筑构成的东风韵艺术小镇。酒店深受小镇浓郁的艺术氛围浸染，也传承了美憬阁品牌独具特色的故事线及对本地自然与匠艺的关注。酒店设有9种房型、共计232间客房，满足了不同客群的多元需求。所有客房的命名和创作，都致敬了云南的当地艺术——制陶、建筑、绘画、印染、谱乐（筑、绘、印、谱）和特产珍宝——美玉和宝珠，将酒店“艺术话万物，灵感绘生活”的旅居美学宗旨体现得淋漓尽致。与此同时，酒店的四个餐厅及酒吧可以满足客人对各地美食的需求。作为度假村，娱乐设施方面酒店拥有1300平米户外泳池，24小时健身房，儿童乐园，同时还拥有超过400平米的多功能会议和宴会空间以及特色独有的定制化婚礼服务，无论是情侣出行享受私密空间，还是家庭度假怡情养神，商务会议或大型聚会，弥勒东风韵美憬阁精选酒店会为宾客带来前所未有的独特体验。As one of the brand hotel in the Accor Group, MGallery hotel allows its guests to discover the world and beyond through a collection of boutique hotels, which are equally intimate and engaging. Dongfengyun MGallery Mi' Le is located in Dongfengyun artistic town. The artistic town consists of a spectacular vineyard, beautiful lavender field, unique modern architectures, and much more, all contributing to Dongfengyun MGallery's "Signature" experience. Dongfengyun MGallery Mi' Le is a leisure resort with 232 rooms with 9 different room types to satisfy any and all of our guests needs. With a total of four restaurants, each providing different meal options for our guests to savour. As for resort entertainment, our 1300 square meters of outdoor pools, 24 hour gym and Kids Club are open for you! We also offer more than 400 square meters of meeting space and elegant customized wedding services, availiable for the guests. No matter what purpose of your journey, Dongfengyun MGallery Mi' Le would be a special plave with incomparable experience for YOU!
