• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 员工生日礼物
• 领导好

岗位职责：
1. 协助酒店高级管理层的运作并收集对客服务过程中所产生的问题信息。
2. 在前厅部经理的直接领导下，当班期间维护和管理大堂日常运营。
3. 要负责处理宾客的问题和投诉。
4. 要负责重要宾客的迎领和跟进工作。
5. 进行整个酒店的安全和日常的设备检查工作。
6. 向其它班次协调交班记录上需要沟通的事项。
7. 维护雅高心悦界会员项目。
8. 保证入住和离店手续办理工作的效率。

岗位要求： 
1. 大专及以上学历，拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
2. 熟练使用微软办公软件和前台Opera系统。
3. 具有较强的组织和协调能力展开相应的培训，能处理宾客投诉和突发事件。
4. 流利的中英文听说读写能力。

Kep Responsibilities:
1. To provide necessary supports to Excom team and to collect the exisiting and potential issues from guest service.
2. To maintain and manage the daily lobby operations.
3. Be responsible for guest's Priority & Resolution
4. To meet & greet VIPs
5. Daily safety check and ensure everything is on Accor SOP way.
6. To communicate problems immediately, share the important things with internal team.
7. To maintain the ALL program with guest.
8. Ensure the front desk can be work in an efficiency way (Check-In & Check Out).

Required Skills:
1. Minimum 1 year experience in front office / guest services or related departments including supervisory experience, or an equivalent combination of education and experience.
2. Proficient in the use of Microsoft Office and Front Office Oprea System.
3. Proven ability to organize the staff to compete the training, and be able to solve the guest issues.
4. Excellent oral and written skills in Mandarin and English.

美憬阁（MGallery）是雅高集团（Accor） 旗下专为生活、文学与文化崇尚者所设计的高端精品酒店，是谱写迷人故事、分享动人时刻的理想目的地。美憬阁精选酒店遍布于全球30多个国家，拥有103家酒店。每一家酒店背后都有着极富当地特色的动人故事。弥勒东风韵美憬阁精选酒店置身由葡萄园、薰衣草地和大批后现代建筑构成的东风韵艺术小镇。酒店深受小镇浓郁的艺术氛围浸染，也传承了美憬阁品牌独具特色的故事线及对本地自然与匠艺的关注。酒店设有9种房型、共计232间客房，满足了不同客群的多元需求。所有客房的命名和创作，都致敬了云南的当地艺术——制陶、建筑、绘画、印染、谱乐（筑、绘、印、谱）和特产珍宝——美玉和宝珠，将酒店“艺术话万物，灵感绘生活”的旅居美学宗旨体现得淋漓尽致。与此同时，酒店的四个餐厅及酒吧可以满足客人对各地美食的需求。作为度假村，娱乐设施方面酒店拥有1300平米户外泳池，24小时健身房，儿童乐园，同时还拥有超过400平米的多功能会议和宴会空间以及特色独有的定制化婚礼服务，无论是情侣出行享受私密空间，还是家庭度假怡情养神，商务会议或大型聚会，弥勒东风韵美憬阁精选酒店会为宾客带来前所未有的独特体验。As one of the brand hotel in the Accor Group, MGallery hotel allows its guests to discover the world and beyond through a collection of boutique hotels, which are equally intimate and engaging. Dongfengyun MGallery Mi' Le is located in Dongfengyun artistic town. The artistic town consists of a spectacular vineyard, beautiful lavender field, unique modern architectures, and much more, all contributing to Dongfengyun MGallery's "Signature" experience. Dongfengyun MGallery Mi' Le is a leisure resort with 232 rooms with 9 different room types to satisfy any and all of our guests needs. With a total of four restaurants, each providing different meal options for our guests to savour. As for resort entertainment, our 1300 square meters of outdoor pools,  24 hour gym and Kids Club are open for you! We also offer more than 400 square meters of meeting space and elegant customized wedding services, availiable for the guests. No matter what purpose of your journey, Dongfengyun MGallery Mi' Le would be a special plave with incomparable experience for YOU!