Organization- Regional Office - ASPACSummaryJob OverviewThis position reports to MD, Classics, Essentials and HIC, Greater China at the regional office in Hong Kong supporting the MD in their duties from an administrative and coordination perspective with Owners and the Hotels.

Duties & Responsibilities
Acts as a first point of contact for hotels and owners for routine queries, escalating issues to MDs when needed. Must have competency to handle day-to-day communications, conflict resolution and relationship management.
Handle administrative arrangements for the MDs and Brand team related to Owner issues.
Travel with MD within Greater China to assist with coordination and interpretation where necessary for Owner and Hotel visits.
Drafts and sends communications on behalf of the MDs (English and Chinese).
Translates communications, converting emails, report and presentations between English and Chinese for owners and hotel teams.
Coordinate cross functional projects and initiatives as assigned, tracking timelines, coordinating communications and report preparation.
Collect Performance Data and conduct basic analysis – gather reports from hotels (financial, operational, guest experience) and consolidate for MD review.
Be a cultural bridge for MDs advising on etiquette, local context and relationship building.
Reporting such as provision of dashboards and other related material supporting portfolio performance.
Handle office administrative matters or support including the preparation of PowerPoint presentations, report templates, coordination, and consolidation of surveys.
Liaison, communicate and coordinate with Hotel General Managers and Owner’s representatives on regional matters whenever is needed.
Administrative Support for calendar and travel management, document preparation such as presentations and expense tracking.
Must have strong command of Mandarin and English for business – spoken and written.
QualificationsExperience
Ability to work under pressure with tight deadlines; time and task management skill.
Highly motivated, solutions-oriented self-starter with adaptable teamwork style.
Ability to communicate effectively and connect with colleagues at all levels.
Ability to work independently to support the administration in multiple functions; attention to details, discretion in handling matters of confidentiality.
Qualifications
Candidates with an F&B or Rooms background at Hyatt properties are preferred.
 Proficiency in English, Cantonese, and Mandarin. 
 Microsoft Word, Excel & PowerPoint, Outlook, ChatGPT.

About Hyatt Hotels CorporationHyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2023, the Company’s portfolio included more than 1,250 hotels and all-inclusive properties in 76 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Vacation Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®; and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Mr & Mrs Smith™, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.关于凯悦酒店集团凯悦酒店集团总部位于美国芝加哥，是全球著名的酒店集团。凯悦的信念是“关爱每一个人，让他们尽善尽美显真我”。截至2023 年 6 月 30 日，凯悦在全球六大洲超过76个国家和地区拥有1,250 余间酒店和一价全包酒店及度假村。凯悦旗下拥有四大酒店系列：永恒经典系列，包括柏悦酒店（Park Hyatt）、君悦酒店（Grand Hyatt）、凯悦酒店（Hyatt Regency）、Hyatt、Hyatt Vacation Club、凯悦嘉轩酒店（Hyatt Place）、凯悦嘉寓酒店（Hyatt House）、Hyatt Studios和逸扉（UrCove）；创意无限系列，包括Miraval、阿丽拉（Alila）、安达仕酒店（Andaz）、桐森酒店（Thompson Hotels）、Dream Hotels、凯悦尚萃酒店（Hyatt Centric）和凯悦嘉荟酒店（Caption by Hyatt）；独立品牌系列，包括凯悦臻选（The Unbound Collection by Hyatt）、凯悦悠选（Destination by Hyatt）和凯悦尚选（JdV by Hyatt）；以及畅享度假系列，包括Impression by Secrets、凯悦乐家（Hyatt Ziva）、凯悦奇乐（Hyatt Zilara）、Zoëtry Wellness & Spa Resorts、Secrets Resorts & Spas、Breathless Resorts & Spas、Dreams Resorts & Spas、Hyatt Vivid Hotels & Resorts、Alua Hotels & Resorts和Sunscape Resorts & Spas。此外，凯悦的子公司还运营着凯悦天地忠诚顾客计划、ALG Vacations、全球性旅游平台Mr & Mrs Smith、Unlimited Vacation Club、目的地服务管理公司Amstar DMC和技术服务公司Trisept Solutions。如需更多信息，请访问 www.hyatt.com。