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Actively seek verbal feedback from customers.
·积极地寻找获取客人反馈意见。
·Agree on and implement actions to make improvements to customer service.
·同意并实施以行动去提高对客服务的质量。
·Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
·向每一位客人介绍希尔顿荣誉客会以及其优惠政策。尽可能的招募更多的客人加入希尔顿荣誉客会。认知会员客人，确保希尔顿荣誉客会会员客人收到个性化、专业的服务以及相应的优惠政策。
·Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Front Office Manager.
·以明确地的态度、正确地对待和处理客人投诉和反馈意见，跟进并向礼宾司报告，并从中学习。
·Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton Brand Standards.
·根据希尔顿品牌标准，确保所有的客人要求和问题都迅速和有效地响应和处理。
·Be proactive towards customers, assisting them with any reasonable requests.
·积极主动的面对客人，协助他们接近合理的需求。
·Ensure that the concierge team escorts guests to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
·将客人送至客房，介绍客房布局，确保行李及时寄存等。
·Take an active role in the concierge team, ensuring effective communication and work as a team in order to reach goals and targets.
·团队工作，在礼宾部扮演积极角色，有效率的和客人沟通，确保达到目标。
·Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager to follow-up where appropriate.
·采取必要行动，及时有效的处理顾客的不满，适当的时候告知礼宾司或宾客服务经理。回访客人，确保客人对解决方法满意（服务补救）。
·Ensure that all guests are offered help to make arrangements for transportation and that they are invited back and bid farewell.
·帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。
·Manage the storage and organization of guests’ luggage in a safe and secure, organized and systemized way.
·有条理的安放客人的行李，确保安全。
·Ensure that the concierge team maintains the lobby appearance to be neat and tidy, and that public areas are cleaned when necessary.
·确保大厅的整洁卫生，为宾客预备常用的物品和信息等。
年龄要求：45-59岁 
位求职者投递了该职位，你的简历匹配度为
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名
合肥市胜利路198号 
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
Get Away From The City-扫描相册中微信账号，了解希尔顿全球招聘信息！Hilton Hefei located in Hefei which is the capital of Anhui Province. With 532 guest rooms and a central location, Hilton Hefei is your own get away from the city-in the city! Hotel strategically located in the heart of uptown residential, business and entertainment center, just 2 minutes from Hefei Metro Line 1 Changhuai Station Exit A, 5 mintues to Train Station and 50 minutes to Xinqiao International Airport.Free Wi-Fi in public areas is offered to guests of this hotel. There is no shortage of dining options at the Hilton, which features some of Hefei's high quality restaurants. The Phoenix Restaurant serves Chinese dishes, a variety of Western and Asian favorites are available from the buffet and a la carte menu at Sens Restaurant. East meets West at this spacious, naturally-lit restaurant. For an American pool game, table football, darts, table card games, dice games, mini Karaoke, multiple Sports TV channels, Fashion TV or just to make friends over an ice glass of beer or wine.For those planning business or social events, Hilton team members can assist with small or large conferences, weddings, banquets or theme parties. Multiple meeting rooms with the latest audiovisual equipment are ready for use, as is a banquet hall, business center and boardroom. A fitness center, indoor swimming pool, two tennis courts and yoga studio are round out the amenities offered by this hotel.Hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. Its award winning Hilton University has created numerous managers worldwide.If you have the PASSION and desire to DEVELOP, join the Hilton family!城中的世外桃源-合肥元一希尔顿酒店，坐落于安徽省会城市合肥。酒店拥有532间豪华客房，致力于成为商务、旅行及会议的优选下榻酒店。合肥元一希尔顿酒店地处瑶海区，距离合肥地铁1号线长淮站A出口仅需2分钟路程，距离合肥火车站仅需5分钟车程，距离新桥国际机场50分钟车程。酒店由世界知名建筑设计公司巴马丹拿打造，客房面积均在41平方米以上，配备空气净化系统、水质改善系统及直饮水设备的绿色客房让您体验环保新生活。行政楼层有包括总统套房在内的各类房型，营养自助早餐、午后欢乐时光更有精美小食、简餐相伴。行政酒廊亦可举办鸡尾酒会及小型商务洽谈。凤还巢中餐厅烹制精致创意中式菜肴佳品；禅餐厅有中西式自助及特色零点；咖啡基诺提供各式甜点饮品；莺蝶舸大堂吧香茗佳酿及下午茶套餐任您选择。健身中心设空中室外花园、健身器材、泳池、网球场和瑜伽室。 这里可举办会议、婚礼、派对或展会，由专业宴会专员为您服务。酒店提供希尔顿会议服务及大小会议室，包括1600平方米无柱多功能宴会厅，内设同声传译系统，还有董事会议室及行政酒廊的商务中心。作为客人的首选入住酒店，希尔顿也一直是员工工作和发展的首选。享誉中外的希尔顿大学培养了很多全球化的职业经理人。如果你有激情和不断进取的愿望，请不要犹豫，我们诚挚欢迎你加入希尔顿大家庭！Hilton worldwide new career site希尔顿全球新版求职网址Hilton Worldwide offers a world of opportunities when it comes to employment and career development.Please visit our careers site at www.hiltonworldwide.com/careers. On the right side of the page you will see FIND A JOB, then choose your region and country of interest and enter your search criteria to review our current opportunities. We welcome you to review the opportunities, create an account, and apply online if a position is of interest. You may also submit a referral or share a job opening though a variety of channels, or set up an agent to notify you when new opportunities matching your criteria are opened.Thank you for your interest! 希尔顿全球为您提供全球领域的就业发展机会：您可以登录www.hiltonworldwide.com/careers 进入我们的招聘网站。 在网页右侧FIND A JOB中 ，选择您感兴趣的国家和地区，输入搜索条件浏览我们目前所有的招聘岗位。欢迎您去查看工作机会，注册账户，若对职位有兴趣，可以在线申请。您也可以推荐职位给他人或者通过其他渠道来共享一个招聘职位，您还可以建立一个当有符合您条件的新职位开放时可通知您的机制。 感谢您的关注！ 欢迎到酒店人力资源部直接咨询，您可以选择的路线如下：地铁：地铁1号线长淮站A出口-到达酒店 地铁2号线大东门站转地铁1号线长淮站A口出站-到达酒店公交站：1路、11路、21路西线、226路、801路、902路均可到达 元一时代广场站下车-到达酒店由机场方向：乘机场大巴约20分钟到汽车客运西站，再乘地铁2号线到大东门转1号线，1号线长淮站A口出站-到达酒店由火车站方向：出站沿西南方向胜利路步行约15分钟-到达酒店由火车南站方向：乘坐地铁1号线路程约30分钟长淮站A口出站-到达酒店
