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【任职资格Qualification】
1.人际交往能力。
Interpersonal skills.
2.很强的交流沟通能力。
Excellent communication skills.
3.熟练的计算机能力并熟悉办公软件系统。
Excellent computer skills Microsoft office and related system.
4.大专以上学历
College degree above.
5.一年以上国际酒店工作经验。
Minimum of 1years’ experience。
【岗位职责Job Description】
1.确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brandpromise and provide exceptional guest service at all times.
2.保持与顾客和同事的良好合作关系。
Maintains positive guest and colleagueinteractions with good working relationships.
3.知悉最新的促销信息,规章制度及其他重要信息。
Understanding aware of current promotions, policies andother important information.
4.繁忙时期确保礼宾部,行李台,大堂和入口区域均有条不紊地运作并实现酒店的品牌承诺。
Spends time in Concierge, Bell Desk, Hotel Lobby andEntrance during peak periods to ensure that both areas are managed well by therespective team and delivers the brand promise.
5.根据礼宾主管的安排为客人运送行李。
Deliversand picks up guest luggage as assigned by Team Leader.
6.根据标准储存行李。
Storesluggage according to standards.
7.为客人提行李时,指引抵店客人到办理入住登记的地方。
Directsincoming guests to the check in area whilst offering to handle any luggage theguest happens to be carrying.
8.指引客人及来访者到任何酒店的设施。
Directsguests and visitors to any of the Hotel’s facilities.
9.快速将客人的行李送至房间。
Transportsguest’s luggage to their room in an efficient manner.
10.主动为上下车的客人开/关车门。
Opensand closes car doors for guests whenever the opportunity arises.
11.为离店及抵达的客人装、卸行李。
Loadsand unloads guest’s luggage for arriving and departing guests.
12.为客人呼叫出租车并解答问询。
Hailstaxi / cabs and answers inquiries.
海南富力海洋欢乐世界度假区凯悦酒店,坐落于北纬 18 度的海南陵水黎族自治县黎安港畔,酒店由新加坡著名设计公司 Silver Fox Studios 执掌设计,将热带海洋风情和凯悦现代设计理念相互融合,贯穿于酒店设计细节。酒店拥有 1000 间客房,面积由 40 平米到 120 平米不等,所有客房均配备胶囊咖啡机,全方位景观阳台,可尽览海洋公园或海岛景观。酒店拥有 1 个健身中心和 3 个室外泳池,可让宾客悦享健身焕活体验。酒店拥有 1 间餐厅,2 间酒吧,1 个宴会厅和 2 个会议室。咖啡厅汇聚东西经典美食和海南陵水特色美食,由亚洲美食和意大利美食组成,提供国际风味自助餐以及全天候零点菜单,山珍海馔,悦动味蕾;在大堂酒吧和池畔吧,一览南海风情之余,尽享休闲小吃、经典鸡尾酒及烈酒;宴会厅和会议室,是举行私人派对、高端会议的理想选择