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岗位职责
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
遇到客人时要礼貌地向客人问好并尽量能说出客人的名字。
Registers and rooms all arrivals according to established procedures.根据酒店的操作程序制度, 登记和安排客人住。Maintains intimate knowledge of departmental standards and procedures.熟悉本部门的操作标准和程序。Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.严格执行入住和退房以及换房程序并确保所有加入酒店系统的数据与预定的完全一致。Maintains cashier float and ensures accurate daily report of all money received.确保每日的流动资金和正确汇报每日所接收的钱。Cashes hotel guest’s personal and travelers checks and assists with currency exchange.协助客人兑换外币和旅行支票。Keeps abreast of all modifications to accounting policies and procedures.所有修改要与财务政策和程序与时俱进。
岗位要求
1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.能有效的用英语沟通交流。2.Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .能快速有效的运用电脑操作系统， 包括希尔顿自有的管理系统。3.Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。
语言能力：英语-熟练计算机能力：熟练
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杭州市钱塘新区金沙大道835号 
酒店业--国际高端酒店/5星级
100-499人
国有企业
诚邀好客使者一同让我们的城市变得鲜活 !Canopy by Hilton is the energizing, new hotel in the neighborhood offering simple guest-directed service, thoughtful local choices, and surprisingly comfortable spaces, so guests simply feel better going forward. Each property is designed as a natural extension of its neighborhood, with local design, food and drink, and delivers a fresh approach to hospitality and the guest experience. Canopy by Hilton is the lifestyle hotel brand of Hilton. 希尔顿嘉悦里酒店及度假村是酒店品牌中极具活力的新酒店，为宾客提供简单的宾客专属订制服务、贴心的本土选择和舒适的空间，让宾客体验到优质的住宿体验。每一家酒店都是周围环境的自然延伸，提供本地化的设计和餐饮，打造全新的酒店服务和宾客体验。希尔顿嘉悦里酒店是希尔顿旗下的生活方式品牌。Nestled by Jinsha Lake, Canopy by Hilton Hangzhou Jinsha Lake is next to the uprising urban park including entertainment, F&B and water sports. Conveniently located in the heart of contemporary Hangzhou East, the hotel is just 30 minutes drive from Xiaoshan International Airport and 20 minutes by metro to Hangzhou East Railway Station. Within a walking distance to the West Xiasha metro station.杭州金沙湖和达希尔顿嘉悦里酒店坐落于金沙湖畔，毗邻东部新城中心新兴的集娱乐、餐饮、及水上活动为一体的城市公园。距萧山国际机场仅30分钟车程，乘地铁20分钟即可到达杭州东站。In our 179 Just-Right Rooms, there’s a place for everything, and everything is just where it belongs. A palette of honest, natural and warm materials creates a tranquil room. The clean lines and thoughtful use of space put you at ease while the delightful details emerge: furniture that’s simple in its comfort and true to its function, a bathroom that invites, and a few local touches.179间恰如所需的嘉悦里客房选用了各色朴实、自然和温馨的装饰材料，房间整体格调散发着静谧的气息。干净利落的线条和精心规划的空间方便你放松身心，而简约舒适的实用家具、干净整洁的浴室及本地特色元素则让入住体验更加愉悦。Explore the local neighborhood with complimentary Canopy bike or jogging around Jinsha Lake would be a perfect way to boost your day. Enjoying the panorama Lakeview gym makes the exercise even more exciting.与嘉悦里自行车一起探索当地的社区或慢跑于环金沙湖的步道将是畅享整天的一个完美方式，俯瞰金沙湖全景的健身中心让运动成为一种愉悦的享受。
