岗位职责:
- 在宴会厅经理的指导下,做好宴会设计、现场布置,督导服务员做好宴会前的摆台、清洁卫生、服务用具供应等准备工作;
- 督导服务员按照客人要求提供优质服务并尽量满足客人的特殊要求;
- 督导服务员协助宴会主办方做好客人的接待工作;
- 关注客人用餐状况,适时征询客人的意见、建议,及时处理客人投诉及突发性事件并向宴会经理汇报;
- 及时组织本服务区域的清洁、整理工作;
- 宴会结束,清点厅房内物品及设施、设备,检查各厅房的宴会收尾的卫生清洁情况;
岗位要求:
- 大专以上学历;
- 1年以上同岗位工作经验;
- 具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力;
- 普通话流利,掌握基础的英语口语;
About Mandarin Oriental Qianmen, BeijingMandarin Oriental Qianmen, Beijing is located within the Qianmen EastHutong Quarter where the protected local treasures and emerging trends areintertwined here. Hutongs date back to the 13th century and comprisetraditional courtyard houses connected by narrow lanes and alleyways. Thearchitectural style of the Beijing courtyard is unique to the hutongs of thecapital city. The hotel will be dispersed throughout the Qianmen East HutongQuarter alongside privately owned traditional residences, retail outlets,restaurants, bars and cultural venues. Mandarin Oriental Qianmen, Beijing will provide spacious and luxuriouslandscaped courtyard rooms where guests will experience the charm of thistraditional Beijing way of life within the labyrinth of alleys and lanes in oneof the city’s oldest quarters.The hotel will also feature a variety ofdining venues within the hutong courtyards, including an Italian Bistro with aroof-top terrace, a Chinese restaurant and a Hutong bar. The project will also havemulti-purpose function rooms.A Spa at Mandarin Oriental willprovide holistic rejuvenation and relaxation in a serene setting. Additionalleisure facilities will also include a well-equipped fitness centre.Mandarin Oriental Qianmen, Beijing is within easy walking distance of Beijing’s major touristattractions including Tiananmen Square, the Forbidden City and the Temple ofHeaven. The hotel is being developed by Beijing Tianjie Group Company Limited.