【岗位职责】
1,负责酒店客房,餐饮,会议等各类预订的受理,确认及变更工作,确保预订信息准确无误;2,及时处理电话,邮件,在线平台等渠道的预订请求,提供专业的咨询服务;
3,与前台,客房,餐饮等部门保持高效沟通,协调预订安排,确保客户需求得到满足;
4,维护和更新预订系统数据,定期核对预订记录,确保系统信息的完整性和准确性;
5,处理客户投诉或特殊需求,提供解决方案并及时反馈至相关部门;
6,协助完成预订相关报表的统计与分析,为管理层提供数据支持;
7,遵守酒店服务标准及操作流程,确保服务质量符合酒店要求。【岗位要求】
1,具备良好的沟通能力和服务意识,能够耐心,细致地处理客户需求;
2,熟练使用办公软件(如Word,Excel等),具备基本的数据处理能力;
3,具备较强的责任心和团队协作精神,能够适应快节奏的工作环境;
4,能接受轮班工作制(包括早晚班及节假日);5,有酒店预订或客服相关经验者优先,无经验者可提供培训;
6,普通话流利,具备基本的英语沟通能力者更佳。
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Wuxi is located in southeast Jiangsu Province where it sits on the banks of beautiful Taihu Lake. A picturesque city rich in cultural heritage and robust economic growth, Wuxi attracts visitors from around the world.无锡位于江苏省东南部, 毗邻太湖。这颗璀璨夺目的“太湖明珠”,拥有秀丽的山水、深厚的历史文化底蕴和蓬勃的发展活力,尽现古今交融之美,吸引着世界的瞩目。Crowne Plaza Wuxi Lake View sits adjacent Wuxi Cultural Tourism City. As an international upscale hotel brand, the hotel welcomes you to enjoy the riches of attentive service, quality dining, exceptional conference and hosting facilities during your stay in Wuxi.无锡融创皇冠假日酒店地理位置优越,坐拥无锡融创文旅城。作为国际高端酒店品牌,酒店以专业的服务、舒适的氛围、一应俱全的餐饮休闲、会务设施,成为您商旅或度假的心仪之选。 Crowne Plaza Wuxi Lake View is ideally located No. 5 Sunac Cultural Tourism City in the city’s Binhu District. The hotel neighbors Wuxi Sunac Resort, a mega cultural tourism complex featuring an indoor-outdoor theme and amusement park, Sunac Mall, bar street, show venue and much more.无锡融创皇冠假日酒店地处滨湖区融创文化旅游城5号,毗邻集室内外主题娱乐园、融创茂、酒吧街及秀场等于一体的大型休闲文化旅游综合体——无锡融创文旅城。We are 18 kilometers from Wuxi Sunan Shuofang International Airport and 14 kilometers from Wuxi High-tech Development Zone. From the hotel, guests will find it easy to visit Changguangxi National Wetland Park, Xuelang Park and Wuxi Taihu International Expo Center. Experiencing Wuxi’s broad cultural landscape will make your journey a colorful one. 酒店距离无锡苏南硕放国际机场18公里、无锡高新技术开发区14公里。分布于酒店周边的长广溪国家湿地公园、雪浪公园、无锡太湖国际博览中心等地,可以让您度过丰富多彩的旅途时光。 Crowne Plaza Wuxi Lake View has 293 guest rooms and suites, including the new ‘Chinese-style’ room that blends.酒店拥有293间客房与套房,所有房间均配有完善的设施及宽敞舒适的工作区,为您打造惬意的下榻氛围。Wu cultural elements with a host of modern amenities. Our rooms are exceedingly spacious and there are some rooms available that feature beautiful lake views. All rooms are fully equipped for your added comfort and convenience. Each includes a large workstation with ergonomic seating, allowing you to get things done. 新中式的房间设计风格融合浓郁的吴地文化风韵,细节处尽显人文风情。置身湖景房,凭窗即可饱览碧波荡漾,楼台亭阁水中倒映的江南园林景致,静享诗意的栖居体验。Executive Lounge provides personalized business services for discerning travellers. The lounge is ideal for intimate business meetings and small social gatherings.皇冠假日行政酒廊提供个性化的贴心服务,在此您可尊享私人空间、悠享美味,是您商务社交或私人聚会的理想所在。