• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 领导好
• 人性化管理
• 帅哥多
• 美女多
• 管理规范
• 员工生日礼物

 Job overview职位概述
·         Oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, Laundry and other specified back-of-the house areas.
监管和指导客房部的全部工作，包括在客房、公共区域、洗衣房和其它指定的二线区域内的工作。
 
Duties and Responsibilities工作职责
·         Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。
·         Oversees laundry operations
监管洗衣房的工作。
·         Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel
制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排。
·         Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。
·         Manages spring cleaning schedules 
管理春季大清扫日程安排。
·         Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。
·         Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
·         Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。
·         Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。
·         Conducts regular department meetings
定期召开部门会议。
·         Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的标准。
·         Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同合规。
·         Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。
·         Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
准备在紧急情况下完成分派給的任务，如在火灾、停电和炸弹威胁事件期间。
·         Works with Human Resources on manpower planning and management needs
和人力资源部一起进行人力规划和管理需求。
·         Works with Director of Finance in the preparation and management of the Department’s budget. 
和财务总监一起编制和管理部门预算。
 
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求 
·            Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·            Good writing skills
具有良好写作技能
·            Proficient in the use of Microsoft Office 
        熟练使用微软办公软件
·            Problem solving, reasoning, motivating, organizational and training abilities
        具有解决问题，推理，号召，组织和培训能力
·            Strong Leadership skills in managing teams
        在管理队伍中有很强的领导技能
 
Qualifications –
学历
·         Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent
   具有酒店行政管理，酒店管理或相关的学士学位或毕业证书。
 
 
Experience –
经验
·         4 years housekeeping / laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.  
拥有在相似规模酒店4年客房或洗衣相关工作经验，包括的管理经验
Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。

备注：此岗位将会涉及苏州太湖皇冠假日酒店筹开及苏州太湖假日及智选假日酒店运营工作

作为洲际集团旗下酒店集群，我们以761间典雅客房，缔造卓越入住体验；双1550㎡无柱宴会厅，及逾5221㎡灵活会议空间，搭配缤纷餐饮及休闲配套，全方位满足多元商务及休闲需求，助力非凡之旅！苏州太湖皇冠假日酒店坐落于太湖国家旅游度假区，信步即达风光旖旎的太湖岸畔。酒店设计灵感源自苏派建筑中“天窗”与“方窗”构成的错落肌理，将《姑苏繁华图》的意境、吴越文化的底蕴与江南水乡的灵韵融贯于整个空间。312间雅致的客房与套房，汇聚环球美馔与本土风味的特色餐饮，完善的康体休闲设施，为融合旅行者打造一段兼具在地文化与现代摩登体验的联结之旅。苏州太湖假日酒店和智选假日酒店位于太湖度假区东入口文旅商业圈，由苏州吴中文化旅游发展集团有限公司倾力打造，也是洲际酒店集团旗下品牌首次入驻吴中。酒店依托太湖游客中心，南濒太湖，北与苏州绕城高速、南环西延、地铁5号线无缝对接，地理位置优势显著。酒店拥有不同规格的中小型会议室、多功能厅和宴会厅，提供各种会议及宴会服务。在这里，秀丽的太湖之色，尽收眼底。在这里，清新现代的酒店环境，让您能寻求到舒适轻松的感受。两家酒店共有440间客房，精致便捷的客房设施，带您体验物有所值的商务度假新乐趣。在这里，我们始终体贴入微，让您的旅行真实难忘。假日酒店还为儿童提供免费的餐饮和住宿，让您的家庭不错过每一个假日，尽享欢乐和童趣。