招聘进修发展部经理/副经理 Learning Manager/Assistant Learning Manager

§ 协助部门建立完善并且维护部门营运手册，部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。

Assists with thedevelopment and maintenance of a detailed Department Operations Manual thatreflects Policies & Procedures, work processes and standards of performancewithin the Division. Ensures annual review to accurately reflect any changes.

§ 协助准备人力资源部年度商业计划，确保部门目标充分体现酒店目标并满足员工需要。

Assists with thepreparation of the annual Human Resources Business Plan, ensuring DivisionalObjectives fully address business objectives of the Hotel and needs ofassociates.

§ 与人力资源部总监密切合作准备和定期更新培训预算，确保达到预算目标并且有效的控制成本。

Assists with thepreparation and regular update of the Training Budget in close cooperation withthe Director of Human Resources, ensuring targets are met and costs areeffectively controlled.

§ 管理并且定期回顾编写和修订部门运营手册、员工进修发展计划和工序分析。

Manages andregularly reviews the compilation and accuracy of the Departmental OperationsManuals, Associate Personal Learning Planand Core Tasks.

§ 协助准备酒店年度培训计划，确保部门目标充分体现酒店目标并满足员工需要。

Assists in thepreparation of the annual Hotel’s Training Plan, ensuring the objectives fullyaddress the business objectives of the Hotel and the training needs of theassociates.

§ 正确维护所有员工的培训记录。

Accurately maintainstraining records of all associates.

§ 负责酒店培训教室、培训设备和材料的安全和维护。

Responsible for thesecurity and maintenance of the Hotel’s Training Room, training equipment andmaterials.

§ 确保每个部门都有合理的部门培训员的配置，并且部门培训员是经过培训的，引导部门培训员每月平均进行3至5个技能培训。

Ensures that therecommended quota of Departmental Trainers for each department are trained andthat they are conducting an average of 3 to 5 skills training sessions permonth.

§ 确保最大限度的利用每个部门的部门培训员，密切督导和奖励他们的表现和行动。

Ensures the maximumutilisation of Departmental Trainers in each department and closely monitorsand rewards their performance and activities.

§ 培训、指导和评估部门培训员与凯悦标准保持一致。

Trains, mentors andappraises Departmental trainers in accordance with Hyatt standards.

§ 协助督导技能培训，部门标准与部门运营手册保持一致。

Assists with themonitoring of skills training and departmental standards as defined in theDepartmental Operations Manual.

§ 主持每月部门培训员讨论会和活动。

Conducts monthlyDepartmental Trainer forums and activities.

§ 按要求出席所有会议并作出贡献。

Attends andcontributes to all Meetings as required.

§ 确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。

Ensures servicesprovided by the Department are always available and are always carried out todefine Standard with the utmost efficiency, consistency and courtesy asdetailed in the Department Operations Manual.

§ 确保所有员工始终提供礼貌和专业的服务。

Ensures allassociates provide courteous and professional service at all times.

§ 礼貌及高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。

Handles guest andassociate enquiries in a courteous and efficient manner, reporting complaintsor problems if no immediate solution can be found.

§ 与客人和同事保持基于良好工作关系的接触。

Maintains positiveguest and colleague interactions with good working relationships.

§ 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。

Is knowledgeable instatutory legislation in associate and industrial relations, understanding andstrictly adhering to Rules & Regulations established in the AssociateHandbook and the Hotel’s policies concerning fire, hygiene and health &safety.

§ 积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。

Is actively involvedin the welfare, safety, development and well-being of associates, providingadvice, counselling and truthful, diplomatic feedback.

§ 准时到岗，穿着正确的制服，始终符合酒店卫生和仪容仪表标准。

Reports for dutypunctually, wearing the correct uniform and adhering to the grooming andhygiene standards of the Hotel at all times.

§ 确保高标准的个人形象。

Ensures highstandards of personal presentation.

§ 随时保持工作地点的干净整洁，为其他员工树立榜样。

Keeps work placeclean and tidy at all times, setting an example for other associates to follow.

§ 处事谨慎并保护机密。

To be discreet andkeep everything confidential.

§ 始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。

Exercisesresponsible management and behaviour at all times and positively representingthe Hotel Management Team and Hyatt Hotels Corporation.

§ 通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。

Reviews andconstantly seeks productivity level improvements of all associates through theprocess of “taking work out of the system” (when appropriate) and throughstreamlining of work process.

§ 确保最大限度的保护办公室机密。

Ensures andpractices the utmost protection of office’s confidentiality.

§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。

Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry and company.

凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客，本着以人为本、以心换心的态度真诚待客，只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人，让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色，但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势，朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。我们的信念我们关爱每一个人，让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人，正因如此，我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我，做最真实的自己——专注心神、充实自我，随时准备直面外界的挑战。酒店介绍苏州柏悦酒店是由金螳螂企业（集团）有限公司与凯悦酒店集团强强联合打造的顶级奢华国际品牌酒店。酒店坐落于苏州美丽的金鸡湖畔，其设计构想是打造一座湖畔豪宅，它的“主人”则设定为一位游历四方、独具慧眼的庄园主。这座建筑以优美细腻的现代之笔精妙演绎了传统苏式宅邸的形神，将古典建筑的美感、精巧绝伦的工艺、苏州城的雅韵与现代舒适奢华完美相融。由全球首屈一指的酒店设计公司赫希贝德纳联合设计顾问公司（HBA）完成室内设计，由打造了华盛顿特区世界银行总部、纽约现代艺术博物馆（MoMA）扩建项目以及上海环球金融中心的美国KPF建筑事务所（Kohn Pedersen Fox）担纲外部建筑设计。柏悦 - Park Hyatt, 是凯悦旗下极致尊贵的精品型酒店，提供全面个人化服务和与众不同的私人氛围。柏悦针对追求高品位和奢华享受的客户，其设计典雅，装修有格调，给客户体验提供前所未有的现代豪华。在全球的柏悦酒店当中，没有两家柏悦酒店是一样的!每家酒店各自拥有其独特的外表及魅力，每家酒店均以制造难忘的体验为目标。而在苏州，随着柏悦酒店的到来，相信也会给苏城带来独一无二的奢华，苏州柏悦将用含蓄、现代却不失地方特色的风格，呼应这座拥有厚重历史和文化底蕴的城市。我们热诚地欢迎各界酒店精英加入苏州柏悦酒店，积极向上并充满热忱的凯悦团队在苏州等您。这会是一个全方位、高品质的学习成长平台，让我们迎接您的到来，见证您的成长！欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs，建立个人帐户以获悉更多职位信息。