• 五险一金
• 带薪年假
• 技能培训
• 包吃包住
• 管理规范
• 人性化管理
• 岗位晋升
• 领导好
• 节日礼物
• 员工生日礼物

【岗位职责】
·         Develop deep understanding andknowledge of key sectors targeted by hotel, and gain sectorial/accountexpertise when necessary to maximise guest satisfaction
·         具备酒店所需的专业知识及技能，满足客人所需，提高宾客满意度。
·         Prepare Weekly Events Forecastsand other supporting documents
·         准备每周宴会预测及其他需要的支持文件
·         Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest satisfaction
·         确保对客服务的及时性，使得整个活动中宾客的满意程度达到最高
·         Ensure timely delivery ofMaster Invoice to customers and facilitate payment 
·         确保主发票及时交付给客户,并协助客户付款
·         Work closely with theReservations, Sales & Marketing, and F&B departments to ensure theaccounts from the events are consolidated and reconciled
·         与预定，销售部门及餐饮部门保持密切的沟通，确保整个会议活动顺利进行。
PEOPLE 员工团队
·         Team up with counterpart MICEFulfillment staff to deliver sector/customer specific services when appropriate
·         与相关的活动管理人员合作，在适当的时候为部门或客户提供具体的服务
·         Communicate to his/her superiorany issues encountered and other relevant information
·         对于遇到的问题及与工作相关的信息，随时与上级保持沟通
·         Attend and participate intraining sessions, daily briefings and other meetings as required
·         视需要积极参加培训、日常简报和其他会议
·         Where applicable, supervise,guide and train Events Coordinators in carrying out their responsibilities
·         在适当的情况下，监督、指导和培训宴会协调员履行职责
GUEST EXPERIENCE 宾客体验
·    In the pre-event planning process,consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
·     在活动前策划过程中，与会议策划人员协商确定最佳会议室配置、会议流程、菜单规划、餐饮协调、餐桌布置、会场布置方案等，提高会议效率
·    Meet with each meeting plannerdaily to debrief on daily events, review consumption, bill and any exceptionsto contracted billing and review estimates of final billing
·     随时与会议组织者沟通，汇报日常活动，审查消费账单和合同账单，并审查最终账单。
·    Plan and conduct pre-event meetingswith clients and catering staff to determine potential enhancements to theguest experience
·     协助并开展与客户举办活动前会议，发掘提升宾客体验的各种潜在机会
·    Assigned upon situation, be thepoint-of-contact to give immediate assistance in order that customer’s needsare met quickly and their event runs smoothly
·     根据工作安排,作为协调人员提供即时协助,以便客户的需求得到快速满足,促进活动顺利进行
·    Organise post-event calls andcollect Feedback Survey and follow up with customers to obtain event feedbackand identify further business opportunities
·     活动结束后的对客户进行电话回访，及时跟进客户的反馈意见，以获得活动总结从而发现更多的业务机会
RESPONSIBLE BUSINESS企业责任
·    Develop awareness andreputation of the hotel and the brand in the local community
·    提升酒店与品牌在本地的知名度。
·    Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to theenvironment
·     制定安保措施，确保会议顺利进行，将各种干扰或问题发生的几率降到最低，就各种会议用品与服务等为客户提供指导与建议，尽量减少浪费、节约能源、降低对环境的影响
·    Perform other duties asassigned. 
·    完成其它分配的任务

【岗位要求】
·    Good communication andnegotiation skills
·    良好的沟通和谈判技巧
·    Ability to take initiative,meet deadlines and commitments, and complete tasks and projects as required
·     具有积极主动性，能有按时完成任务的能力
·    Strong organisational skillsrequired to maintain electronic and paper filing systems
·     维护电子和纸质文件归档系统所需的较强的组织技能
·    Maintain a high level ofknowledge pertaining to policy and procedure and communicates knowledgeeffectively to all personnel when applicable.
·     对政策和程序有高度的了解，并在适用的情况下有效地与所有员工沟通。
·    Demonstrates clear andeffective verbal and written skills for the purpose of obtaining and conveyinginformation to clients, technicians, management and team members as well asproducing reports
·     为客户、技术人员、管理人员和团队成员提供清晰有效的口头和书面信息，并提供相应的报告
·    Excellent PC skills (includingMS Office)
良好的电脑操作技能(包括 MS Office )。

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