• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 包吃包住
• 员工生日礼物
• 员工活动
• 领导好

 
FINANCIAL RETURNS 财务回报
·     Complete forecasts, plans and productivity reports for management.
为酒店管理层准备各项预测、计划和生产效率报告。
·     Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimizing waste to increase revenue
参与制定部门年度预算与财务计划。监管预算，追加销售更多的产品和服务并避免浪费，从而提高营收。
·     Negotiate food and beverage prices, function space and hotel services within approved departmental booking guidelines.
在部门预定规则允许的范围内，就食品和饮料的价格、活动空间和酒店服务进行谈判。
PEOPLE 员工团队
·     Direct day-to-day conference/convention activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
主管日常会议活动，计划并分配工作，为每个员工设定工作绩效和职业发展目标。为员工提供指导、培训，并给予定期反馈，帮助解决各种员工矛盾，提升员工业绩。
·     Educate and train team members in compliance with brand standards, service behaviours and governmental regulations. Ensure staff has the tools, training and equipment to carry out job duties.
遵照品牌标准、服务行为及政府法规，教育和培训所有团队员工。确保员工获得恰当培训，并配备完成工作所需的各种工具和设备。
·     Promote teamwork and quality service through daily communication and coordination with other departmental. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: gusts, vendors and other contacts as needed.
通过与其他部门进行日常沟通和协作，促使团队合作，提高服务质量。根据业务量合理安排员工编制。维护与宾客、供应商及其他外部相关单位和个人的良好关系。
·     Recommend and/or initiate salary, disciplinary or other staffing/human resource-related action in accordance with hotel or company rules and policies.
根据酒店或公司的规定和政策，对员工工资、工作规程或其他与人力资源相关的事务提出建议和初拟方案。
GUEST EXPERIENCE 宾客体验
·     Provide guests with information ( example: loyalty programs, area attractions, restaurants, facility information ) to enhance guest experience.
为宾客提供各种信息（如：忠实客户计划、本地景点、餐厅、设施信息等），以提升宾客体验。
·     Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience.
引导和招待宾客参观宴会和餐饮设施，提升宾客的会议或宴会体验。
·     In the pre-event planning process, consult with the meeting planner to identify optimal meeting room configurations, decoration options, etc. to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, decor, entertainment, group room blocks, transportation, billing instructions and VIP services.
在会议策划阶段，咨询会议策划人以确定最佳的会议室配置、会议与休息时间安排、菜单设计、餐饮工作协调、会桌安排及会场布置方案等问题，从而提高会议效率和生产力。
·     Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
安排会议活动的所有细节，包括会议室布置、舞台、灯管、视听设备、客流、菜单、装饰、娱乐活动、团体住宿预订、交通、收款条款及贵宾服务等
·     Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
会见每一位会议策划人，汇报当日活动情况、回顾订单消耗情况、账单、任何合同中未涉及的额外消费，并审核最终账单的估价。
·     Analyze and action against client satisfaction surveys to improve services.
在活动前和活动后，策划并召开客户与员工会议，发掘提升宾客体验的各种潜在机会。
RESPONSIBLE BUSINESS 企业责任
·     Develop awareness and reputation of the hotel and the brand in the local community.
提升酒店和品牌在本地的知名度和信誉。
·     Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment.
制定安全和保安措施，确保会议顺利进行，将各种干扰或问题发生的几率降到最低。就各种会议用品与服务
等为客户提供指导与建议，尽量减少浪费、节约能源、降低对环境的影响。
 
Perform other duties as assigned. May also serve as manager on duty.
完成其他分配的任务。可能需要担任值班经理。

哈尔滨松北融创皇冠假日酒店位于哈尔滨新区-松北区，地处哈尔滨融创文化旅游城，毗邻融创雪世界、融创茂及融创乐园。临近哈尔滨大剧院、东北虎林园、太阳岛和冬季的冰雪大世界等哈尔滨知名景点，距离著名的中央大街、圣•索菲亚教堂约数十分钟车程；酒店邻近世茂大道，有随时候命的出租车便于您前往任何地方。酒店拥有装饰典雅的客房与套房；为了客人提供更多的餐饮选择，配有中、西餐厅和大堂吧；拥有先进的750平方米灵活的会议场地，配备先进的视听设备，包括灵活组合的多功能厅，以及可轻松容纳400人的大宴会厅。无论是董事会议、产品发布会或是公司年会，哈尔滨松北融创皇冠假日酒店会务总监都能为您度身调配相关的会议设施来满足您的一切需求。除此之外，位于酒店5层设备先进的健身中心、室内恒温游泳池，令客人在劳顿商旅后，身心得到充分的舒展和放松。