• 五险一金
• 员工生日礼物
• 岗位晋升
• 带薪年假
• 人性化管理
• 年终奖金
• 带薪病假
• 提供食宿
• 管理规范
• 领导好

【职位描述】
Position Summary职位概述：
	
	This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
	该职位将负责确保客房预定过程及记录的准确性。通过积极主动的销售及促销手段，实现客房销售收益的最大化。
	
1.	To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
实现客房销售和收益的最大化，其中以客房促销最为重要。
2.	To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
完成当班文秘工作，具体包括准备往来文件、文件的归档、发送传真、电子邮件等。
3.	To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
4.	To ensure a high level of product knowledge of the hotel and the local area.
对本酒店及地区的产品知识具备高度的认识
5.	To develop and maintain a high level of communication with major sources of business and advice the Revenue Manager of feedback where necessary.
发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给收益经理 
6.	To advise the Revenue Manager of any changes or trends relating to business.
将与业务有关的任何趋势变化及时告知收益经理。
7.	To ensure all refused business is recorded with reasons for refusal.
确保所有的被拒业务根据原因加以归档。
8.	To ensure that all correspondence has been filed accordingly, with correct and updated information.
确保所有往来文件被及时归档，其信息准确无误。
9.	To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守公司的信用制度并确保所有预期收益能被及时收取。
10.	To adhere to pre-set availability and rate controls.
遵守预先设定的客房供应及房价控制。
11.	To maintain and update guest history and marketing database as laid down in the reservations procedures.
根据预定部相关流程，维护及更新客户资料和营销数据库。
12.	To ensure a high level of customer service is consistently maintained. 
持续性地确保高水准的对客服务标准。
13.	To ensure all the reservation input in system are accurate with sufficient back up for reviewing.
确保与预定相关的所有信息输入准确无误，并保证有足够的备份以做检查。
14.	To maintain the working areas clean and tidy at all times.
保持办公区域干净整洁。
15.	To comply with all company policies relating to reservations.
遵守所有公司关于预定部的规定。
16.	To comply with all systems and procedures, as laid down by the Revenue Manager.
遵守由收益经理制订的所有有关系统和操作流程的规定。
17.	Quality of reservations belongs to top priorities.
将预定的工作质量永远放在首位。
18.	BRAND STANDARDS have to be strictly followed.
严格遵守品牌服务标准。



【任职要求】
1.	Sound communication skills.
具有良好的沟通技巧。
2.	With strong teamwork spirit
拥有较强团队合作精神；
3.	Good interpersonal skills
较强的人际交往能力
4.	Have hotel working experiences.
有酒店工作经验
5.	Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
6.	University graduate, excellent command of written and spoken in English and Chinese language.
大学专科，良好的中英文读写能力。
7.	Minimum 1 year experience in similar capacity with international chain hotels.
具有至少一年在国际连锁酒店的相关经验。

Located at the northwest of Danzhou seaside and Moon Tower opened in 18th December,2021, Hainan Ocean Flower Island offers a unique variety of attractions and facilities that range from themed amusement parks, entertainment venues and international shopping facilities to a culinary street that offers a myriad of options from Asian street food to Michelin-star dining.酒店坐落于海南省儋州市黄金滨海度假区-中国海南海花岛，星塔已于2021年12月18日开业，岛上汇聚全球28大旅游业态，集主题乐园、度假酒店、购物美食、会议会展、滨海娱乐、文化演艺等于一体，是“全球人向往的文化旅游胜地”。The hotel offers excellent Meeting & Event facilities, ranging from a 510 sqm Ballroom and 8 multi-function rooms, ideal for mid-sized conferences and special events. Only minutes away from the hotel is world-class convention & exhibition center that is equipped to stage large-scale international conferences, conventions as well as big events.  酒店拥有405间精美客房与套房、三个特色餐厅和两个酒廊、完善的娱乐设施等，为宾客打造高品质精致体验和舒适愉悦的旅居时光。510平方米无柱宴会厅及8个不同规格的会议室等，全方位满足会议和婚宴客人的不同需求，是潮流酒会、泳池派对、社交会客的理想之选。                                                                                                                海花岛希尔顿酒店官方微信                             人力资源部官方微信