• 五险一金
• 补充医疗保险
• 12%公积金
• 定期体检
• 年终奖
• 年度薪资调整
• 生日福利
• 带薪年假
• 带薪病假
• 育儿假

Apply knowledge of the CRC Grandstand House Rules and Total Experience Design to design the Customer Service Operating Model and simulation planning for all the customer service operations at the CRC Grandstand, covering both CRC Raceday and Non-Raceday scenarios.
Work with different department to provide services to meet the Customer Experience program, ensuring a deep understanding of customer preferences, needs, and expectations.
Develop service level agreement (SLA) focused on reducing response times and providing high customer satisfaction for all Segment customers.
Establish policies and procedures that ensure high quality customer service delivery and reflect industry best practices.
Define customer experience touch points to sharp the customer perception of branding and enhance customer experience and drive greater satisfaction.
Collaborate with HR to define the business needs for a temporary workforce, closely partnering with the HR team to finalize the Grandstand Part-Time Operating Model.

香港赛马会成立于1884年，是致力建设更美好社会的世界级赛马机构。香港赛马会透过其结合赛马及马场娱乐、会员会所、有节制体育彩票及奖券、慈善及社区贡献的独特综合营运模式，创造经济及社会价值。香港赛马会慈善信托基金位列全球十大慈善捐助机构。此外，香港赛马会亦是香港位列前位的单一纳税机构。广州香港马会赛马训练有限公司（以下简称“从化马场”）为香港赛马会全资子公司。2008年香港赛马会成功协助举办了北京奥运会马术比赛，并于2010年成功协助广州亚运会举办马术比赛。其后，香港赛马会透过其全资子公司从化马场，将由其设计及兴建的广州亚运会马术比赛场地改建成内地一个世界级马场和纯种马训练中心。经过8年改造，从化马场于2018年8月正式投入运营，并计划2026年10月31日开始香港赛马会将在从化马场举办世界级赛事。展望未来,从化马场具潜力支持粤港澳大湾区和整个内地马术产业的发展。