• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 领导好

Job Responsibilities
岗位职责
·       Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
·       监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度
·       Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
·       监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照
·       Inspects all VIP rooms prior to arrival
·       在贵宾到达前对贵宾房进行检查
·       Greet VIP guests personally
·       亲自迎接贵宾
·       Liaise with other departments and necessary outside contracts to ensure excellent service delivery
·       与其它部门和必要的外部承包商联系，以确保提供高质量的服务
·       Oversee maintenance of efficient repeat guest history system
·       对高效的常客客史档案系统维护实施监管
·       Promote Inter-Hotel sales and in-house facilities
·       促进店际销售及完善内部设施
·       Perform such functions as to include but not be limited to:
·       行使下列功能，包括但不仅限于：
o    IHG Rewards Club and regular guest welcome letters
o    向IHG优悦会会员和常客致欢迎信
o    Solicitation of IHG Rewards Club applications
o    发展IHG优悦会会员
o    Attending to special requests by guests
o    回应客人提出的特别要求
·       Develop and implement guest telephone contact systems
·       开发和应用客人电话联系系统
·       Handle guest complaints and refer them as necessary, follows up on corrective action
·       处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
·       Compile, analyze and control guest relations’ costs
·       对客户关系部的成本情况进行编写、分析和控制
·       Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
·       计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
·       Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
·       查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
·       Prepare requisitions for amenities on a timely basis
·       及时准备设备使用申请
·       Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
·       确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度
·       Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
·       评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取
·       直接的纠正措施
·       Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
·       织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行
·       Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
·       在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日
·       Works with Superior and Human Resources on manpower planning and management needs
·       与上级领导和人力资源部一起进行人力规划和管理需求。

Job Requirements
岗位要求

·       Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·       拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·       Good writing skills
·       具有良好写作技能
·       Proficient in the use of Microsoft Office and Front Office System
·       熟练使用微软办公软件和前台系统
·       Problem solving and organizational abilities
·       具有解决问题和组织能力

崇礼区位于河北省张家口市东北部，2022年北京冬奥会核心举办地，距离北京240公里。同时崇礼区是京津冀都市圈的知名旅游度假小镇，被称之为“北京的后花园”，为北京的绿色、生态、旅游发展做出了突出贡献。已经形成旅游、休闲产业集聚区。融入首都2小时经济圈范畴。崇礼以其洁净的空气、宜人的气温以及背靠北京的区位优势， 着力打造京郊滑雪旅游休闲基地，山地温泉休闲基地。洲际酒店集团（IHG）1984年进入中国，集团在大中华区拥有528家开业酒店，另外有460家在建酒店。崇礼洲际酒店及崇礼逸衡酒店是洲际酒店集团旗下两种不同风格与定位的品牌。洲际酒店及度假村是洲际酒店集团旗下奢华品牌，70多年来不断开拓全新旅行目的地，足迹遍布寰宇。从传奇的历史经典酒店，地变形的城市酒店，到为宾客奉上奢华的全球旅行体验，洲际品牌将世界各地的文化习俗与当地知识相融合。逸衡酒店为满足宾客健康出行的生活方式而打造，让宾客在离家旅行时，仍能拥有充满乐趣和元气满满的入职体验。逸衡酒店为宾客提供一流的健身器材和运动体验，健康的用餐先择，安心舒适的休憩空间，更有深谙健康之道的员工随时提供贴心服务，确保宾客在商务旅行与健康生活中实现平衡。酒店位于2022年北京冬奥会张家口承办地的核心举办区域，即崇礼太子城小镇中，酒店紧邻冬奥会颁奖广场，并毗邻太子城高铁站，乘坐高铁直达北京40分钟。