岗位职责
1、执行上级的工作指示,协助上级开展的日常工作;
2、参与各项服务活动,发现问题及时纠正;
3、检查员工的仪表仪容、劳动纪律、行为规范和工作态度,使之达到部门要求;
4、掌握酒店各项优惠政策和房价政策,了解客房状况和出租率;
5、检查预订资料及VIP通知单,合理安排宾客的入住;
6、确保入住登记单详细、准确、清晰,符合有关部门的规定。
岗位要求
1、熟悉前台的各项业务;
2、精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉;
3、性格开朗,有良好的个人修养,工作认真负责,作风正派问题。
北海万豪度假酒店位于北海银滩国家旅游度假区,以海浪、沙滩、绿岛以及疍家文化为设计灵感,演绎滨海度假风情景观奇境。酒店地理位置优越,步行至沙滩约5分钟,驾车至北海火车站约25分钟,至北海福成机场约35分钟。酒店设有303间客房及套房,均坐拥迷人海景。万豪中餐厅、贡厨全日餐厅、酸奶吧、大堂吧以及星空酒吧提供特色餐饮体验,室内泳池、室外泳池、儿童游乐园和健身房等娱乐空间一应俱全。此外,酒店还拥有超过2600平米的宴会及会议空间,超过2000平米的阳光户外草坪,可量身定制浪漫婚典或会务活动。在北海万豪度假酒店,你将解锁滨海旅居新体验,探索无限精彩。Beihai MarriottResort is located on the shore of Beihai Silver Beach National Tourist Resort,inspired by waves, beaches, green islands and Tanka culture. The hotel isideally located 5 minutes' walk to the beach, 25 minutes' drive to BeihaiRailway Station and 35 minutes' drive to Beihai Fucheng Airport. The hotel has 303 rooms and suites, allwith stunning sea views. The Man Ho Chinese Restaurant, Goji All Day DiningRestaurant, Yogurt Inc., The Lounge and Terrace Bar offer unique diningexperiences, entertainment spaces such as indoor pool, outdoor pool,children's playground and gym are set for you. In addition, the hotel has morethan 2,600 square meters of meeting space and outdoor lawn, can be tailored toromantic wedding or exceptional events. At Beihai Marriott Resort, you willunlock new experiences of coastal vacation and elevate your stay at every turn.