【岗位职责】
• 与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。
• 依相关程序面试,挑选,培训,督导,评估,管理前厅部所有员工。留意大堂交通状况,根据需求进行人员调配。
• 关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。
• 对前台进行日常管理,用敏锐的判断力和决断力解决客户的问题。
• 通过训练及一致的管理,领导和激励团队员工。
• 在前厅经理/前厅副经理不在的情况下,作为值班经理负起责任。
• 在夜班经理不在的时候完成夜班经理职务。
• 积极地参加职业培训,让员工保持水平一致。
• 做队员的导师,提高员工水平,促进他们完成所设立的目标。
• 确保员工手册,相关劳动法,HR相关政策的一致性,必要的时候提供培训。
• 培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。
• 致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。
• 简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。为顾客提供热情周到的服务,有宾至如归感。
• 依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。
• 将客人送至客房,介绍客房布局,确保行李及时送达等。
• 采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。
• 将客人送至客房,介绍客房布局,确保行李及时送达。
【岗位要求】
• 懂得酒店管理一般理论知识和酒店管理制度和工作规范。
• 熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。
• 熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。
• 能有效的用英语沟通交流。
• 擅长于处理宾客关系,能快速有效的应对各种问题。
• 以较强的人际交往能力提高客人满意度。
• 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。
• 组织管理与督导技能。
• 能在强压下胜任工作。
Welcome to Hilton Ningbo Dongqian Lake Resort, situated in Dongqian Lake, fronted by the water and backed by the scenic hills, our full service resort offers country ambiance and friendly service. From the resort , it will only takes you 30 minutes drive to downtown or the Ningbo Lishe International Airport. Hilton Ningbo Dongqian Lake Resort sets the benchmark for worldy style and sophisticated hospitality, where guests can stay connected and feel that they belong. The resort located in Dongqian Lake where you can experience the local famous Fishing Light at Yinwan Bay scenery right across from the resort. With a luxury and modern interior design, the resort creates a total relaxation environment for you, whereby you could appreciate the artistic creation which were tastefully furnished. With 280 spacious, contemporary guest rooms, all Deluxe Rooms feature picturesque views of Dongqian Lake which provides you with a serenity atmosphere. All shower rooms are equipped with rain forest shower which gives you relaxation after a long day, while you can enjoyed the in room entertainment system with 49-inchhigh resolution LCD TV, high-speed wired and wireless internet connection and a multimedia work station. An independent Conference Center overlooking the Dongqian Lake offers 4,000 sqm area in total, including one pillarless ballroom of 1,500 sqm with 8mheightceiling and a 500 sqm outdoor terrace with serenity lake view. It also consist of six Meeting Rooms, two VIP Rooms, one Boardroom and aspacious outdoor patio with more than 1,000 sqm. All meeting facilities arewell equipped with latest audio-visual, technical facilities and High-speed wired and wireless Internet access. The resort offers innovative, trendy restaurants and lounges are set to become favorite destinations for resort guests and city residents alike. Fortune Pavilion Chinese Restaurant served authentic Ningbo and Cantonese cuisine. Lake Shore Caféis an opened kitchen concept restaurant, savor a unique gastronomic experience for a buffet breakfast, lunch, dinner or a-la carte with Western and Asian food selection . Xiu an innovative hot pot restaurant where you can indulge in a wide selection of fresh seafood, meats, organic and healthy ingredients. Recreation options include a heated indoor swimming pool and Fitness Center equipped with the latest equipment. The Recreational Center offers indoor badmintion court,table tennisand mahjong room.Cool Spot Bar features dynamic interiordesign and a rang of high-quality entertainment.The Spa offers a quiet haven to relax and re-energise. 欢迎来到宁波东钱湖华茂希尔顿度假酒店,畅享湖光山色间的半岛美景!酒店距离市区仅30分钟车程,20分钟外环高架直达宁波栎社国际机场. 酒店依山面湖,与东钱湖的著名景观 -- 钱湖渔火隔湖相望,遥相辉映。独具现代特色的酒店内成列精心挑选的艺术藏品,为您传递独特的艺术氛围! 280间设计时尚优雅的客房及套房,配有贴心的客房设施以及宽敞的热带雨林淋浴间,所有的豪华客房都可观赏具有“西湖风光、太湖气魄”美誉的东钱湖美景!无线上网、49英寸高清液晶电视、多媒体连接器等各种设施。让您尽情放松,焕发活力。 独立的会议中心拥有4000平方米会议场地,包括一间1200平方米,层高8米的无柱大宴会厅,400平方米的前厅可直接连接户外露台俯观东钱湖美景,1间380平方米、层高5米得多功能会议厅,此外还设有5间会议室、2间VIP贵宾厅、1间董事会议室以及宽敞的户外宴会活动空间,所有会议厅均配备先进的视听设备及无线网络。 各具特色的酒店餐厅提供极具匠心的美食,富有激情的服务传递细致入微的关怀。钱湖阁融合粤系美食与宁波菜的精致与原味,湖畔咖啡厅体现开放与丰富、秀--火锅餐厅独特而欢愉。 拥有无限湖景的室外泳池、配置先进完善的健身中心、室内恒温泳池、室内羽毛球馆、乒乓球室、KTV、棋牌室、台球室以及调理身心的水疗中心完备而先进。Benefits for Team Member 员工福利 1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍,每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价 It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Awards团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day每周公开招聘日:Monday To Friday: 9:00-12:00 am;2:00-17:00 pm 周一至周五: 上午 9:00-12:00;下午 2:00-17:00 Transportation Information交通信息 Bus Route公交路线 Please take No.81,912,981 to Qing Shanao , then about 5 minutes walking distance to hotel.可乘坐81,912,981公交路线于青山岙站下车,步行5分钟左右即可到达。Hotel HR Department Office Address酒店人力资源部办公室地址 -1F, No. 99 Lianxin Road, Dongqian Lake Tourist Holiday Resort, Ningbo, Zhejiang Province, P.R.China浙江省宁波市东钱湖旅游度假区连心路99号负一楼Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件