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1.Liaises with Housekeeping and other related departments on daily operations.
在日常运营中与客房部及其他各部门保持紧密的联系。
2.Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
3.Establishes a rapport with guests, maintaining good customer relationship.
与客人建立并保持良好的宾客关系。
4.Ensures that the cashiering and credit procedures are strictly adhered to.
确保严格遵守收银及信用卡程序。
5.Organises and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.
与客房部配合，确保严格执行既定的清洁计划。
6.Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.
确保正确处理所有客人的留言、邮件、传真及包裹。
7.To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.
确保按照部门运营手册的要求为客人办理入住及离店手续。
8.Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
确保以正确的方式处理客人的信息及文件，以确保客人信息的机密性。
语言能力：英语-一般
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衢州 
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
衢州希尔顿逸林酒店地处衢州市柯城区，毗邻钱塘江的主要支流--衢江，邻近大南门遗址公园--衢州城墙、水亭门景区及吾悦广场等商业综合体。酒店地理位置优越，交通便利，距离衢州站6公里，距衢州机场7.5公里，集商业、居住、餐饮、购物、娱乐于一体，演绎全新的商业时尚，是商务与休闲旅客的品质之选。327间设备完善的客房及精致套房，可将衢江美景一览无余。秉承希尔顿逸林酒店品牌的到现代美学设计理念，客房的布局在空间实用性和居家风格内饰之间取得巧妙平衡，为宾客营造出启发灵感的工作和休闲空间。Located in Kecheng District of Quzhou City, adjacent to Qujiang, the main tribu utary of Qiantang River, it is close to Quzhou City Wall Shuiting Gate scenic spot and Wuyue Square and many commercial complex. With convenient location, hotel is 6 km from Quzhou Railway Station and 7.5 km from Quzhou Airport. You can enjoy dining,shoppin g and entertainment right on your doorstep. DoubleTree by Hilton Quzhou is an ideal choice for business and leisure travelers by leading a new commercial fashion.327 well-equipped guest rooms and exquisite suites offer panoramic views of the qujiang River. Adhering to the modern aesthetics of the DoubleTree Hilton brand,the layout of the rooms strikes a balance between spatial practicality and home-style interiors,creating inspirational work and leisure Spaces for guests.酒店地处衢州市柯城区，地理位置优越，交通便利，距离衢州站6公里，距衢州机场7.5公里。Located in Kecheng District of Quzhou City,with convenient location, hotel is 6 km from Quzhou Railway Station and 7.5 km from Quzhou Airport所有房间均配备浴缸，套房均配备胶囊咖啡机。All rooms are equipped with bathtubs and suites are equipped with capsule coffee machine.衢州酒店客房面积之最，93%的客房均有阳台。The largest room size in Quzhou, with 93% rooms have balcony宴会厅--婚宴定制灯光效果，900平米的无柱大宴会厅。Customized light effect for wedding in ballroom, The most luxurious and highest pillarless grand ballroom in Quzhou.希尔顿荣誉客会奖励计划。 Hilton Honors Program.交通信息Transportation Information可乘坐21路、28路公交车于九华中大道站，步行3分钟左右即可到达。可乘坐21路、27路、28路、公交车于新湖兰馨苑站下车，步行5分钟左右即可到达。Take bus No. 21 and No. 28 to Jiuhua Middle Avenue Station and walk for about 3 minutes.Take bus No. 21, No. 27, No. 28, and get off at Xinhu Lanxinyuan Station and walk for about 5 minutes.地址： Address衢州市柯城区九华中大道377衢州希尔顿逸林酒店负一楼人力资源部No.377 Jiuhua Middle Road, Kecheng District, Quzhou City DoubleTree by Hilton Quzhou HR Office联系方式：133 2610 9276 （微信同号）Contact Me：133 2610 9276
