【岗位职责】
1、统筹管理酒店房务部门的运营管理,包括前厅部、客房部、康体中心、保安部、工程部
2、制定并执行房务部门的年度预算、经营计划和服务标准
3、监督房务部门服务质量,确保符合酒店品牌标准及客户满意度目标
4、优化房务部门工作流程,提高运营效率并控制成本
5、负责房务部门人员招聘、培训、绩效考核及团队建设及人力成本控制
6、处理客户投诉及突发事件,确保问题得到及时妥善解决
7、与其他部门保持良好沟通协作,确保酒店整体运营顺畅
【岗位要求】
1、具备优秀的酒店房务管理能力和丰富的实战经验
2、熟悉高端酒店运营标准和服务流程
3、出色的团队领导能力和人际沟通技巧
4、具备较强的数据分析能力和成本控制意识
5、能够承受工作压力,具备处理突发事件的能力
6、流利的英语沟通能力,能作为工作语言使用
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你的挚爱是什么?无论你喜欢书籍、体育还是时尚,在上海虹桥西郊庄园丽笙大酒店,我们都将提供你展示才能的空间!我们欢迎对工作与对生活一样热爱的你加入我们,我们将共同创造一家非凡的的酒店和美妙的宾客体验。如果您也有 “是,我行” 的精神,那太棒啦!我们拥有同样的团队精神,经验丰富且具有活力的团队,欢迎加入我们!上海虹桥西郊庄园丽笙大酒店隶属于集酒店和奢华公寓于一体的综合性建筑群—西郊庄园马德里洋房,位于大虹桥板块商务区核心地段,距国家会展中心1.5公里。上海虹桥西郊庄园丽笙大酒店,拥有439间豪华客房、四间餐厅和酒吧,另有一间行政酒廊、室内室外游泳池、健身中心、商务中心、洗衣房和水疗馆以及总面积达1700平方米的宴会场地,可举办各类会议和宴会,包括一个1000平方米的无柱大宴会厅,以及8间多功能会议室。如需了解更多信息,请关注我们的微信,或向hr.hongqiao@radisson.com发送您的简历。What is your passion?Whether you’re into books, sport or fashion, at the Radisson Blu Forest Manor Shanghai, we’re interested in YOU! We love people who apply the same amount of passion to their jobs as they do to their hobbies-people that help us to create a great Hotel and a wonderful Guest experience.YOU ALSO HAVE THE “YES I CAN” SPRITIT? GREAT WE ALL HAVE IT! A WELL EXPERIENCED AND OUTGOING TEAM IS LOOKING FORWARD HAVING YOU ON BOARD!Part of a mixed-use complex consisting of hotel and luxury apartment – Palacio De Madrid, It is located in the heart of renowned Hongqiao financial district. Only one and half kilometer from Shanghai National Exhibition and Convention Centre.Radisson Blu Forest Manor Shanghai is to offer four bars and restaurants. Other amenities include executive lounge, indoor and outdoor swimming pool, health and fitness center, business center, laundry/valet services and SPA. Also with facilities of 1,700 square meters of venue space, including a 1000 square meter pillar-less ballroom, and eight flexible meeting rooms for private or business purposes.To find out more about us please look at our WeChat, or just email us your resume to hr.hongqiao@radisson.com