• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 员工旅游
• 员工生日会
• 尽炫自我

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 
• Communicates to his/her superior any difficulties, guest comments and other relevant information 
 • Establishes and maintains effective employee working relationships 
• Attends and participates in daily briefings and other meetings as scheduled 
• Attends and participates in training sessions as scheduled 

 • Prepares for service by ensuring: 
o Grooming is impeccable and in accordance with ICHG personal presentation standards 
o Outlet equipment is clean 
o Equipment is sorted and stored 
o Glassware is polished 
o Flatware is polished 
o China is clean 
o Waiter stations are prepared 
o Cutlery is placed for buffet and table service 
o Tables are set 
o Reservations are read and familiarized 
o Special occasions are ready 
o Outlet is ready for service and guest comfort 

• Carries out effective service by ensuring: 
o Guests are greeted and seated 
o Daily specials are explained and upsold 
o Food orders are processed accurately 
o Trays and tray jacks are effectively used 
o Food orders are taken quickly 
o Payment methods are handled accurately 
o Working areas are cleaned and re-set quickly 
o Bar is clean
o Used ashtrays are regularly cleaned 
o Guests are conversed with in relation to the food and beverage products 

 • Carries out effective beverage service by ensuring: 
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine 
o Promoting and selling cocktails to guests 
o Making and presenting cocktails
o Coffee and tea is served hot and in accordance with standard 
• Take appropriate action to resolve guest complaints 
• Food and beverage stock is stored in relation to hotel procedures 
• Performs related duties and special projects as assigned

全新的国家会展中心上海洲际酒店坐落于亚洲最大、全球第二大的会展综合体——国家会展中心（上海）内，是中心内唯一一家奢华品牌酒店。酒店已成为蓬勃发展的上海虹桥商务区奢华体验新标杆。作为上海全新地标之一，酒店紧邻全球最大的虹桥交通枢纽，距离虹桥国际机场和虹桥火车站仅5公里， 从酒店步行3分钟即达轨道交通二号线， 便捷连通上海各大核心商圈。富有前瞻性的选址让酒店成为连接虹桥商务区和长三角地区的纽带，促进整体经济和谐发展。客人还可轻松前往七宝古镇、江南古镇朱家角、虹桥天地及青浦奥特莱斯广场等，探索本地文化。齐备的会议会务设施使国家会展中心上海洲际酒店成为举行各类宴会及会议的理想选择，无柱式大宴会厅面积达900平方米，9米挑高的大堂气派非凡，最多可容纳800名宾客。除此之外，酒店还配备10间中小型的多功能会议室，均配备国际顶级视听设备。酒店拥有536间豪华舒适的客房与套房，4间别具一格的餐厅与酒廊，奢华的水疗中心和室内泳池。国家会展中心上海洲际酒店还发扬洲际独有的“深入洞悉式”服务，集结深谙当地风情的热情员工，帮助每一位宾客亲身体验原汁原味、丰富精彩的纯正沪上生活，尽享洲际人生。