招聘Director of Rooms 房务总监_厦门航空费尔蒙酒店招聘信息-138job.com

Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

房务总监负责确保房务部部所有同事都按照服务标准与程序为客人提供最优质的服务。并通过持续地关注与指导，确保酒店的战略方针及远景规划在房务部的工作范围内得以实现。同时，房务总监也将根据需求为酒店整体的运营策略提供资源和协助。

Directs and co-ordinates management/operation strategy of the Rooms Division.

指导和统筹房务部的管理/运营战略。

Supervises and directs the daily operation of Rooms Division to ensure maximum guest satisfaction.

管理和督导房务部的日常运营以确保客人得到最满意的服务。

Manage projects strategically, while being hands-on and detail-oriented, acting as a catalyst for making things happen.

从战略高度管理项目，在实践和注重细节的同时起到催化剂的作用以成事。

Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.

确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

Involvement as a Member of the Executive Committee

酒店行政委员会职能

Knowledge and Experience知识和经验

Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management.

酒店管理或相关专业的本科或专科学历，并在国际奢华酒店商务管理方面进行过良好的培训和教育

Minimum Five (5) years relevant experience in a managerial position of Front Office/Housekeeping and minimum one (1) years relevant experience in a similar position of Rooms Division in a renown international hotel brand

在知名国际酒店内从事至少五年前厅/客房管理岗位及至少一年房务部类似岗位的经验

Bilingual in Mandarin and English

优秀的中英文听说读写能力

Opera & Office software knowledge

熟悉并掌握Opera酒店管理系统及各类办公软件

Budgeting and P&L experiences

熟悉预算制定和管控损益

Understanding of Revenue Management processes

了解收益管理

How to manage guest experience, understands and can use reporting RPS, etc.

了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析

Competencies 技能

Strong organizational & leadership skills

优秀的组织能力和领导能力

Analytical skills a must combined with creativity and initiative

结合了创造性和主动性的分析能力

Excellent interpersonal & communication skills

优秀的人际关系和沟通能力

Highly organized, quality and results oriented person

极具计划性，并以质量和结果为导向

A passion for perfection

追求完美

Service oriented with an eye for details

以服务为导向的敏锐洞察力

Confidently able to resolve problems and make decisions

自信的解决问题与决策的能力

Good presentation and influencing skills

优秀的表达和影响力

Adaptable and flexible and able to embrace and respond to change effectively

适应性强，灵活并能有效地接受和应对变化

Effective management style, hands-on and approachable

有效的管理风格，亲力亲为，平易近人

Proven effective development of others, great motivator

善于发展他人及卓越的激励能力

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