岗位要求:
1、Lead the Housekeeping Department by developing and implementing departmentalobjectives in line with the hotel business objectives.
根据酒店的目标,带领客房部制定和实施部门目标。
2、Supervise housekeeping operations such as cleaning and maintenancewhilst ensuring compliance with all housekeeping policies, procedures,standards and satisfaction of guests’ needs.
监督清洁、维护等客房部日常运营,同时确保与部门制度、程序、标准和客人满意度相符。
3、Coordinate housekeeping duties with various departments such as FrontDesk, Engineering, Sales and Marketing and Food & Beverage to ensure thatall guestrooms and public areas are clean and well maintained in a timely andefficient manner.
与前台、工程、市场销售和餐饮部协调日常工作,确保所有客房和公共区域都能及时有效地保持清洁和维护。
4、Manage operating equipment inventory such as linen inventory, guestsupplies and cleaning supplies, and order supplies as necessary to meet qualitystandards and hotel business needs.
管理布草、客用品及清洁品在内等运营物资的库存及使用,及时进行适当采购,以确保达到质量标准和运营需求。
5、Sets short term and long term measurable objectives tocontinually improve service levels.
为部门设置时效性不同的、可衡量的标准,以达到提升服务水准的目的。
6、Leads the Housekeeping team to personalize the guest stayexperience.
带领客房部团队为客人提供个性化的入住体验。
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