协助员工快速处理付款问题(如信用卡问题处理)。跟进宾客有关问题的满意度。为宾客预订、分配房间、制作房卡、办理入住。处理所有的支付类型,如房费,现金,支票,借记,或信用卡。当入住后为每位宾客建立准确的账目(例如,合住,分离房费/税/杂费,综合费用)。预测房型售罄的情况,并在酒店无法为预订的宾客提供住宿时,选择宾客满意的替代酒店。对于有特殊要求的预定,提前在电脑中确定房号并锁房。必要时联系相应的个人或部门(如行李员、客房部)来解决客人来电的要求或问题。与客房部协调,跟进预抵房间的准备情况。核查班次检查表/每日事件记录交接表,并将当日相关事件记录在交接表中。在班次开始和结束时清点备用金,根据财务规范整理账单和相应的现金借款。
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珠海中海万丽酒店位于前山河畔,置身环宇城综合体,配套齐全,交通便利。酒店拥有316间航海风格的时尚客房,透过房内的全景落地玻璃,即可欣赏270°前山妩媚河畔,又可远眺澳门地标性建筑新葡京及澳门塔。两间风格独特的餐厅与一个大堂吧,宾客在此品味珍馐佳肴,面积超过4000平方米的室内外活动空间,酒店专业的宴会统筹团队竭力为宾客带来个性化的会议体验。此外,酒店还配备了恒温泳池,24小时健身中心,以及室内外儿童游乐场等休闲娱乐设施,私享静谧,身处其中,纵享珠中澳山河城海桥五景合一天际线。Renaissance Zhuhai Hotel is located on the riverside of Qianshan River, in Uni Park complex with modern facilities and convenient access to transportation. The hotel has 316 marine-themed stylish rooms. Through the panoramic floor-to-ceiling windows in the rooms, guests could enjoy the charming riverside view, as well as the New Lisboa and Macao Tower - the landmarks of Macau. The hotel features two unique restaurants and an R lounge. It’s also facilitated with indoor and outdoor event spaces spanning more than 4,000 square meters where the hotel’s professional banquet planning team strives to bring a personalized meeting experience to guests. Additionally, the hotel is equipped with a heated swimming pool, a 24-hour fitness center, children's playgrounds, and other leisure and entertainment facilities. Guest can enjoy the five panoramic views of the Zhuhai-Zhongshan-Macau-Mountain-River city and sea bridge from the balcony of our Club Lounge.加入珠海中海万丽酒店,您将享有:➢ 五险一金,月休8天,国家法定节假日计发3倍加班费➢ 具有竞争力的薪资及福利水平➢ 营养的工作餐(一日四餐,休息日亦可用餐)➢ 温馨舒适的员工宿舍,宿舍地处繁华商圈➢ 在全球万豪酒店内享有客房员工价及亲友价➢ 全球超过8000家姐妹酒店内部工作调转机会➢ 多层次、宽范围的培训及职业发展指导➢ 丰富多彩的员工认可及关爱活动