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【岗位职责】
1. Provide leadership and direction for the Executive Lounge. Responsibilities include training, motivating and managing the Executive Lounge associate keeping guest hospitality as the number one focus.
领导和指引行政楼层的运作。职责包括培训、激励和管理行政楼层的员工将热情服务客人作为首要的关注点。
2. The manager should ensure that each associate has sufficient resources to perform their job well and constantly seek to improve the methods to meet the guest needs.
行政楼层经理应当确保每位员工都有充足的资源来很好的开展工作，并经常探寻有助改进工作的方法以满足客人的需要。
3. Comply with hotels' policies, regulations, and service standards while adhering to local laws and regulations.
遵守酒店的规章制度和服务标准，同时遵守当地的法律法规。
4. Understands employee and guest satisfaction results
and developing game plans to attack need areas and expand on the strengths.了解员工和客人的满意度结果，制定行动计划，以满足需求领域并扩大优势。
5. Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
协助员工了解客人的需求做到超越客人需求和期望
6. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
及时公布所有宾客满意度结果，包括所有宾客满意度表格、意见卡和宾客信件。
7. Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel.
确保迅速、正确记录与解决客人投诉，尽量避免客人带着不满意离开酒店。
【岗位要求】
1. High school diploma or GED.
高中文凭或GED。
2. 4 years experience in the guest services, front desk, or related professional area.
4年以上宾客服务、前台或相关专业领域的工作经验。
3. Minimum 4 years of relative area work experience; minimum 1 years of management experience.
至少4年相关领域工作经验；至少1年管理经验。
国际联号工作经历：优先语言能力：英语-熟练计算机能力：良好
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Sheraton Luoyang Hotel is jointly developed by Luoyang Wanchi Hotel Management Co., Ltd. and Marriott International. Located at the southeast corner of the intersection of Tianjin Road and Xiyuan Road, Jianxi District, Luoyang, the hotel combines an elegant business design with Sheraton’s signature warm service to deliver a premium hospitality experience.洛阳喜来登酒店由洛阳万驰酒店管理有限公司与万豪国际集团联合打造，位于洛阳市涧西区天津路与西苑路交叉口东南角，以典雅商务的设计风格和喜来登品牌标志性的热忱服务，为宾客呈现高品质旅居体验。The hotel enjoys a prime location adjacent to Peony Square and Metro Line 1’s Peony Square Station. It is approximately 8 km from Luoyang Station and 22 km from Luoyang Beijiao Airport. Renowned cultural attractions such as the Longmen Grottoes, Sui-Tang Luoyang City National Heritage Park, and Luoyi Ancient City are all within easy reach, allowing guests to effortlessly explore the rich heritage of this ancient capital.酒店地理位置优越，紧邻牡丹广场及地铁1号线牡丹广场站，距离洛阳站约8公里、洛阳北郊机场约22公里。龙门石窟、隋唐洛阳城国家遗址公园、洛邑古城等著名文化景点近在咫尺，便于宾客轻松探索千年帝都的历史底蕴。The hotel features 319 guest rooms and suites, continuing Sheraton's signature comfortable sleep experience while creating a warm and elegant resting space. For dining, the hotel offers Savor All-Day Dining Restaurant, Yue Caiyue Xuan Chinese Restaurant, and &More by Sheraton Coffee Bar, providing diverse options for food lovers and social guests. With over 1,800 square meters of flexible meeting and event space, complemented by a professional service team, the hotel is fully equipped to meet a wide range of needs, from high-level business conferences to social celebrations. In addition, the hotel also features a 24-hour fitness center and a heated swimming pool, ensuring guests' health and wellness around the clock.酒店共设319间客房及套房，延续喜来登品牌一贯的舒适睡眠体验，精心营造出温馨雅致的休憩空间。餐饮方面，设有食光全日制餐厅、Yue采悦轩中餐厅以及&More by Sheraton咖啡吧，为美食爱好者和社交宾客提供丰富多元的用餐选择。超过1,800平方米的灵活会议及宴会空间，搭配专业服务团队，可全方位满足从高端商务会议到社交庆典的各类需求。此外，酒店还配有24小时健身房及恒温泳池，为宾客提供全天候的健康休闲保障。Whether for business travel, group events, or leisure getaways, Sheraton Luoyang Hotel is dedicated to becoming your gathering place in Luoyang with genuine warmth and professional dedication.无论是商务出行、会议团队还是休闲度假，洛阳喜来登酒店皆以诚挚热情与专业专注，致力成为您在洛阳的会聚之所。
