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【岗位职责】
1. Leading for the Front Desk team in order to achieve better service standards in terms of guests and associates satisfaction.
尽可能为内部和外部客人提供优异的服务，以创造更加出色的客人满意度。
2. Ensuring the department is well maintained and in keeping with the company’s integrity and image.
监督领导整个前台团队的工作，在取得客人和员工双方满意回应的前提下，达到更好的服务标准。
3. Organizing adequate/more training for all associates in Front Desk for individual 'self' improvement.
确保整个部门得到良好地运转与维护，保持其符合整个酒店品牌的正面形象。
4. Ensure associates are practising a balanced work/life schedule.
为所有前台员工建立组织充足的培训计划使其能够得到良好的个人发展。
5. Maintain neutral at all times, and strongly adhere to Marriott’s Guarantee Fair Treatment.Areas of jurisdiction will be the Front Desk.
确保员工的工作与生活处于健康平衡状态。坚定地遵循万豪的公平对待原则时刻保持公平中立的态度。
6. Areas of jurisdiction will be the Front Desk.
坚定地遵循万豪的公平对待原则时刻保持公平中立的态度。
7. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
监管前台每日各班次的运营，并确保各项工作遵守相关的政策、标准和程序。
8. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
管理日常运营，确保质量、标准同时满足客户的期望。
9. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
处理投诉、解决纠纷、解决不满和冲突，或以其他方式与他人协商。
【岗位要求】
1. Good knowledge and familiar with Front Desk operation.
掌握前厅部工作知识并且熟悉前台日常运行。
2. Good knowledge of corporate program (BONVOY, Revenue management, etc.).
熟练掌握相关公司计划（BONVOY 会员，收入管理方法等）。
3. Good knowledge of front office computer system (Opera).
熟练运用前台电脑系统，掌握各项功能。
4. Good knowledge of Finance and credit policy.
良好的财务知识，熟悉相关信用政策。
5. Good English language skill.
良好的英语能力。
6. Good communication skill.
良好的沟通技巧。
7. Be good at organize and problem solving.
良好的组织以及解决问题的能力。
语言能力：英语-良好计算机能力：良好
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Sheraton Luoyang Hotel is jointly developed by Luoyang Wanchi Hotel Management Co., Ltd. and Marriott International. Located at the southeast corner of the intersection of Tianjin Road and Xiyuan Road, Jianxi District, Luoyang, the hotel combines an elegant business design with Sheraton’s signature warm service to deliver a premium hospitality experience.洛阳喜来登酒店由洛阳万驰酒店管理有限公司与万豪国际集团联合打造，位于洛阳市涧西区天津路与西苑路交叉口东南角，以典雅商务的设计风格和喜来登品牌标志性的热忱服务，为宾客呈现高品质旅居体验。The hotel enjoys a prime location adjacent to Peony Square and Metro Line 1’s Peony Square Station. It is approximately 8 km from Luoyang Station and 22 km from Luoyang Beijiao Airport. Renowned cultural attractions such as the Longmen Grottoes, Sui-Tang Luoyang City National Heritage Park, and Luoyi Ancient City are all within easy reach, allowing guests to effortlessly explore the rich heritage of this ancient capital.酒店地理位置优越，紧邻牡丹广场及地铁1号线牡丹广场站，距离洛阳站约8公里、洛阳北郊机场约22公里。龙门石窟、隋唐洛阳城国家遗址公园、洛邑古城等著名文化景点近在咫尺，便于宾客轻松探索千年帝都的历史底蕴。The hotel features 319 guest rooms and suites, continuing Sheraton's signature comfortable sleep experience while creating a warm and elegant resting space. For dining, the hotel offers Savor All-Day Dining Restaurant, Yue Caiyue Xuan Chinese Restaurant, and &More by Sheraton Coffee Bar, providing diverse options for food lovers and social guests. With over 1,800 square meters of flexible meeting and event space, complemented by a professional service team, the hotel is fully equipped to meet a wide range of needs, from high-level business conferences to social celebrations. In addition, the hotel also features a 24-hour fitness center and a heated swimming pool, ensuring guests' health and wellness around the clock.酒店共设319间客房及套房，延续喜来登品牌一贯的舒适睡眠体验，精心营造出温馨雅致的休憩空间。餐饮方面，设有食光全日制餐厅、Yue采悦轩中餐厅以及&More by Sheraton咖啡吧，为美食爱好者和社交宾客提供丰富多元的用餐选择。超过1,800平方米的灵活会议及宴会空间，搭配专业服务团队，可全方位满足从高端商务会议到社交庆典的各类需求。此外，酒店还配有24小时健身房及恒温泳池，为宾客提供全天候的健康休闲保障。Whether for business travel, group events, or leisure getaways, Sheraton Luoyang Hotel is dedicated to becoming your gathering place in Luoyang with genuine warmth and professional dedication.无论是商务出行、会议团队还是休闲度假，洛阳喜来登酒店皆以诚挚热情与专业专注，致力成为您在洛阳的会聚之所。
