· 监督酒店宾客服务员的工作。
Supervises the Hosts of the hotel.
· 在酒店经理和总经理不在时,担任值班经理的职责。
Acts as Manager on Duty in the absence of the Hotel Managers and General Manager.
· 确保酒店最基本的品牌标准都被贯彻执行。
Ensures that minimum brand standards have been implemented.
· 培训和确保宾客服务员按照品牌标准履行其职责。
Trains and develops Hosts to carry out duties to brand standards.
· 以支持和灵活的态度与酒店经理-宾客服务部和其他凯悦员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with the Hotel Manager - Guest Services and Hyatt Place associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· 以支持和灵活的态度及“团队协作”精神与其他部门合作。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
· 按照要求维持所有设备和客用品的标准库存量。
Maintains par stocks of all equipment and guest supplies as required.
· 热诚欢迎所有到达凯悦嘉轩/嘉寓酒店的宾客。
Welcomes all guests to Hyatt Place ensuring a warm welcome.
· 办理入住和退房程序,包括核对宾客付款细节、上传客户资料至公安系统及分配房间。
Performs check in and check out procedures by verifying guest payment details, registering the guest with the Public Security Bureau and assigning a room.
· 帮助每位宾客了解熟悉酒店服务和设施。
Assists each guest to become familiar with the hotel services and amenities.
· 根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
· 确保酒店前场区域时刻保持干净和整洁。
Ensures the Front of House areas are well maintained and clean and tidy at all times.
· 在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at conclusion of each course.
· 完全了解房间和餐饮计算机系统。
Fully conversant with all aspects of the Rooms and Food and Beverage Computer Systems.
· 计算账单并收款。
Computes bill and accepts payment
· 根据需要履行收银员的职责。
Performs the function of cashier as required.
· 核对收取的现金,确保所收现金是真钞。
银川建发阅彩城凯悦嘉轩&嘉寓酒店是西北地区首家开业的凯悦双品牌酒店。它策略性地坐落于繁华的金凤商圈。酒店位于综合体的楼内,亦有两条城市公交线贯穿该建筑的首层。可乘巴士直接快速地抵达火车站,及其他行政区,交通十分便利。同时,离银川CBD商务中心区仅步行距离之遥。酒店拥有309间包括套房及标准间等各类的客房,面积分别为40平方米至80平方米。所有客房都配备先进时尚的设施设备以满足无论商务或休闲客人的不同需求,比如:1.凯悦豪华床上用品2. 43寸液晶显示频电视及多媒体中心3.免费无线上网服务4.超大写字桌及豪华办公椅银川建发阅彩城凯悦嘉轩&嘉寓酒店旨在打造一个舒适的住宿体验,为所有商务及休闲客人提供满足其需求的多项服务,如:提供免费的热火早餐,选择丰富的零点午餐和晚餐,酒吧提供零点中国茶、咖啡和饮料等。另外,酒店还设有24小时服务的健身中心,免费无线高速上网。