• 五险一金
• 带薪年假
• 技能培训
• 人性化管理
• 管理规范
• 岗位晋升
• 团队支持
• 发展空间

Job Description职位简介  
LeadGuest Service department staff to provide effective and satisfying service tocustomers, to achieve the standards of Ascott.
带领前厅部员工提供给客户有效及满意的客户服务，使之达到雅诗阁的标准要求。
Major Responsibility主要工作职责 
·        Responsible for Guest Service departmentoperation and management, ensure the full implementation of Ascott guestservice and crisis management policies and procedures, as well as doingnecessary supplement and completion according to the actual situation of theproperty.
负责前厅部运营管理, 确保雅诗阁的客户服务和危机管理政策及程序完全落实并结合本物业的实际情况进行必要的补充及完善。
·        Responsible for supervision thedaily check-in, check-out, reservation and greeting work done by guest servicestaff. 
负责对前厅部员工处理日常入住，退房，预定及接待工作进行监管。
·        Ensure the Guest Service staffpresent a professional image of companies and individuals in their daily workand good customer service. 
确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。
·        Handle customer requests, inquiries and complaints in a timely andappropriate manner to ensure customer satisfaction and escalate superiors asnecessary.
及时、恰当地处理客户的需求、询问和投诉，确保客户满意度，必要时向上级报告。
·        Lead the Guest Service team to organize, coordinate, arrange and implementVIP reception with other departments to ensure VIP customers get pleasantexperience.
带领前厅团队与其他部门组织协调安排、执行落实VIP接待工作，确保VIP客户能得到舒适和愉悦的入住体验。
·        Foster strong communication and coordination with all property partners toensure seamless operations.
与所有物业合作伙伴保持良好的沟通和协调，以确保无缝运营。
·        Coordinate and communicate with other departments (such as theHousekeeping Department, Food and Beverage Department, Sales Department, etc.)to ensure the guests’ satisfaction and smooth internal communication. Implementroom status control to help maximize revenue.
协调和沟通与其他部门（如客房部、餐饮部、销售部等）的工作，以保证客人需求的顺利满足，并确保公寓内部信息的畅通。进行有效的房态管控，协助完成收益。
·        Lead Guest Service team to plan, execute and carry out effective guestactivities or support other activities according to the brand attributes,including but not limited to Brand 360, Ascott Care and other event themes.
带领前厅团队依照所属品牌属性积极计划、执行开展有效的住客活动或支持其他活动，包括但不仅限于品牌360、雅诗阁关怀等活动主题。
·        Responsible for cost control, resources allocation, operating costreduction. Develop and implement the department's budget, ensure all accountsare accurate and closed within the safe account period. Responsible for departmentCAPAX management.
负责成本管理，合理调配资源，降低运营成本。制定和执行本部门的财政预算, 及时有效的跟进处理所有账目，确保账目的准确和在安全账期间内结算。同时负责部门固定资产管理。
·        Lead the Guest Service team to actively and effectively conduct salesactivities, including but not limited to Up Selling, Walk-in, ASR and propertyaccessories. 
带领前厅团队积极有效进行销售活动，包括但不仅限于Up Selling、Walk-in、雅星会会员招募以及物业周边产品。
·        Be familiar with and strictly abide by the local government's personnelinformation registration system for public security administration and Exit andEntry Administration, so as to timely and accurately report information asrequired.
熟悉并严格遵守地方政府对治安管理、出入境管理的人员信息登记制度，做到及时、准确按要求上报信息。
·        Manage the work and rest schedulesof the Guest Service team effectively，deliver worktasks to the team members and provide guidance, effectively communicate withother internal departments..
有效地管理前厅团队的工作和休息时间表，向部门传达工作指标及任务并提供指导，与内部其他部门进行有效沟通。
·        Monitor and evaluate the performance of the Guest Service team, includingcustomer satisfaction, service quality, work efficiency, etc. and adjuststrategies in a timely manner to enhance overall operational effectiveness.
监控和评估前厅部的业绩，包括客户满意度、服务质量、工作效率等，及时调整策略以提升整体运营效率。
·        Manage and train Guest Service staff, including recruitment, selection,training, evaluation and motivation, to improve the overall quality and servicelevel of the team.
管理和培训前厅部员工，包括招聘、选拔、培训、评估和激励等，以提高团队的整体素质和服务水平。
·        Conduct regular training sessions for the Guest Service team to enhancetheir skills and knowledge.
定期为前厅团队进行培训，以提高员工的技能和知识。
·        Work as property Manager On Duty (MOD) per plan.
按排班担任物业值班经理。
·        Implement all Ascott audit processes.
落实雅诗阁所有审计流程。
·        Adhere strictly to Ascott's policies, procedures, and standards.
严格遵守雅诗阁的政策、程序和标准。
·        In compliance with the Ascott Group'sEnvironmental Health and Safety (EHS) guidelines and policies, pay attention toenergy conservation and the safe operation in daily work, responsiblefor the risk management within the scope of his own position.
遵守雅诗阁集团的环境健康安全(EHS)方针政策，日常工作中注意节能和安全操作，对本岗位风险管理事件负责。
·        Fulfill any additional tasks assigned by superior.
完成上级分配的其他任务。
Requirements资质需求 
·        Hold a degree or higher qualification in hotel management, tourism, or alanguage-related field.
拥有酒店管理、旅游或语言相关领域的学位或以上学历。
·        Possess over 5 years of management experience in the Front Office ofserviced apartments or starred hotels.
在服务公寓或星级酒店前厅拥有5年以上的管理经验。
·        Maintain a professional appearance and have a thorough understanding of FrontOffice workflows.
保持专业形象，并全面了解前厅工作流程。
·        Demonstrate excellent communication skills and proficiency in English/Japanese/Korean.
具备良好的沟通能力，精通英语/日语/韩语。
·        Proficient in hotel management software andcomputer systems.
熟练使用酒店管理软件和计算机系统。
·        Good leadership and problem-solving abilities.
良好的领导力和解决问题的能力。
·        Have good understanding of entry-exit basicknowledge.
具有良好的出入境登记常识。
·        Willingness to work flexible shifts.
愿意接受灵活的工作时间安排。
·        Ability to work under pressure and handleemergencies effectively.
能够在压力下工作并有效地处理紧急情况。

雅诗阁中国雅诗阁有限公司（“雅诗阁”）是全球最大的国际服务公寓业主和运营商，在亚太、欧洲及海湾地区的24多个国家89多个城市管理256家物业，超过38,000 套服务公寓单位。雅诗阁旗下共有三大品牌，即雅诗阁、馨乐庭以及盛捷。在中国，雅诗阁是最大的国际服务公寓业主和运营商。目前在全国拥有和管理着68个物业，逾12,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、杭州、合肥、南京、上海、沈阳、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、银川、香港和澳门。雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的首个世界级服务公寓。2006年，雅诗阁成立了全球首个亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。雅诗阁官网：www.the-ascott.com雅诗阁中国官网：www.ascottchina.com?About Ascott China?The Ascott Limited (Ascott) is the world's largest international servicedresidence owner-operator with more than 256 properties over 38,000 serviced residenceunits in key cities of Asia Pacific, Europe and the Gulf region. Its portfoliospans over 89 cities more than 24 countries. The company operates three brands– Ascott, Citadines and Somerset.Ascott is also the largest internationalserviced residence owner-operator in China, with 68 properties over 12,000units in Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou,Hangzhou, Hefei, Nanjing, Shanghai, Shenyang, Shenzhen, Suzhou, Taiyuan,Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Hong Kong and Macau. Ascott,?a wholly-owned subsidiary ofCapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific'sfirst international-class serviced residence in1984. In 2006, it establishedthe world's first Pan-Asian serviced residence real estate investment trust,Ascott Residence Trust. Today, the company boasts 30-year industry track recordand serviced residence brands that enjoy recognition worldwide. Ascott website: www.the-ascott.comAscott China website: www.ascottchina.com