1.      Supervise and delegate duties to Bellman, Doorman,
Driver 
负责管理礼宾部，提供礼宾服务、行李服务、 迎宾及司机与机场代表服务
2.      Ensure all guest baggage are delivered promptly to
their rooms after registration
确保客人登记完毕后，行李被迅速地送到客人房间
3.  
Assist in keeping Lobby,
Driveway, and entrance are clean and tidy
协助保持大堂的整洁有序
4.      Answer the telephone promptly and courteously
迅速且彬彬有礼地回答电话
5.      Coordinate the delivery and collection of tour/
group baggage upon arrival and departure
当旅行团/团体抵店和离店时，协助收发客人行李
6.      Ensure that at all times the loading/ unloading of
tour bags to be done at the appointed area outside the main entrance with no
obstruction by the baggage van at the entranc确保任何时间在主要入口外指定地点装卸行李时行李车不会阻塞入口
7.      Ensure stored luggage is kept safe and secure
确保寄存行李的安全
8.      Ensure that trolleys are accounted for on every
shift and are stacked in a neat and orderly manner 
确保每一班手推车交接并且被整齐和有次序的摆放
9.      Handle hotel car and taxi requests
处理酒店汽车和出租车的要求
10.   Handle baggage short term storage requests and
issues baggage receipts
处理行李短期寄存要求并将寄存牌交给客人
11.   Handle Hold For Pick Up item
处理物品存取服务
12.   Ensure all working files and records pertaining to
guest services are accurately recorded, maintained and updated
确保所有属于对客服务的文件、记录被准确的记录、维护和更新
13.   Conduct On the Job Training of new staff
承担新员工的在职培训
14.   Maintain operating equipment in good working order
维护经营设备良好的工作状态
15.   Keep working areas neat and tidy at all times
确保工作区域在任何时间内的干净和整洁 
16.   Undertake assignments as delegated by your
superiors
接受上级分配的任务
17.   Deliver high quality service to guest
向客人提供优质服务
18.   Ensure guest needs and reasonable requests are met
确保客人需求和合理要求被满足
19.   Ensure a high level of cleaning is maintained in
work area
保持维护所在工作区域的高度整洁

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