SPECIFIC
DUTIES工作任务:
 
1.  
Report to work on
time and in proper uniform..
	准时上岗并穿着得体。
2.  
Report to work complying with all appearance standards.
上岗要遵循全部仪容仪表标准。
3.  
Be aware of work
schedule.
熟知工作时间安排。
4.  
Follow all standard
procedures in serving the guest, as outlined in training manual and standards
manual.
遵照培训及服务程序标准对客服务。
5.  
Follow safety
procedures and policies to ensure a safe working environment.
为营造一个安全的工作环境，务必遵守安全条例。
6.  
Honor all
work-related requests made by a manager or supervisor, which may or may not be
outside normal duties, to ensure guest satisfaction.
      认真对待管理人员提出的任何与工作相关的要求，不论上岗与否。 
7.  
Check out with
immediate supervisor before leaving the work area.    
 离开工作岗位要征求直属管理人员的允许。
8.  
Check station
assigned, prior to opening, for cleanliness of tables and chairs, proper set-up
of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and
glassware.
服务开始前检查工作台是否就绪，桌椅是否清洁，椒盐糖罐，烟灰缸，装饰花，台灯是否就位，保证餐具以及各种玻璃器皿清洁。
9.  
Have necessary
equipment to work with: tray, pen, bus towel, corkscrew, etc.
准备好必需的服务工具：托盘，笔，餐巾，开瓶器等等。
10. Do all necessary opening and closing sidework, as
per sidework schedule.
做好必需的服务开始前及结束后的附属工作。
11.
Be knowledgeable of all menu items, their garnish, contents and
preparation methods. Be prepared to answer and guest questions about the menu
in a direct, concise way. 
熟知菜单:装饰配菜，主要用料及该菜的服务准备工作。能简明扼要地回答客人提出的关于菜单上的任何问题。
12. Be able to operate the point of sale equipment. No
voids without supervisor’s written approval.
能够操作收支系统，免单要经由管理人员的书面许可。
13.
Be able to handle station assigned to you. Remain on your station,
unless serving a guest.
能够有效管理自身所属餐台，在未进行服务时保持停留于餐台所属区域。
14.
Follow procedures and policies for self-cashiering, to include
responsibility for explaining over/short discrepancies, where applicable.
结账时要遵循相应规章制度，对于账目缺失或超额应提供合理解释。
15. Knowledge of beverage, liquor and wine service.
知道酒水饮料的知识和服务。
16. Attend departmental daily “15 Minute” training
program.
参加每日15分钟的职业培训课程。
17. Associates solve problems through proper training
knowledge and empowerment.
服务人员通过其培训知识和授权来解决问题。
18. Attend associate meetings.
出席员工会议.。
19. Follow all Marriott policies and procedures.
遵循万豪集团全部政策制度。
20. Assist in the execution of the marketing plan of
assigned outlets.
协助餐厅实行市场推广计划。
 

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