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Primary Responsibilities主要职责
·Prepares duty rosters for the Resort Hosts. Ensure the Reception and Switchboard are properly manned at all time.
·Able to perform all duties as highlighted in the Job Descriptions and Job Specifications of the Resort Hosts and Telephone Operators.
·Co-ordinate group movements, preparations and maintaining correct billings.
·Constant monitoring of the mise-en-place (forms, stationeries etc.), service procedures, standards of cleanliness and hygiene, repair and maintenance, and employee grooming.
·To carry out administrative requirements as directed.
·To maintain safe and hygiene work places.
·Must be visible in the lobby during busy periods (check-in/out, high occupancy).
·Handles and follow through any guests complaints, and take corrective measures to avoid repetition.
·Act as a link between Management and line staff in order to ensure efective communication.
·Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators.
·Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators.
·Continuously seeking for initiatives to improve operational procedures and service standards.
·To maintain all records for the purpose of legal and governmental purposes.
·安排员工上班班次，以确保前台和总机任何时候都有员工为客人服务。
·能够让前台接待和总机话务员履行自己的职责。
·对账调账确保账单的正确。
·工作布置到位（表格，文具等），做好服务程序，清洁卫生，维修保养和员工的培养。
·落实行政要求指示。
·维护工作场所的安全和卫生。
·在繁忙时段必须在大堂坚守自己的岗位。（抵离时间，高住房率）。
·处理客人投诉，并采取补救措施，以避免重复投诉。
·做好管理层与前线员工之间的联系，以确保有效的沟通。
·以科学的方法教授与劝勉下属员工的发展。
·协助甄选，对员工进行培训和评估。
·不断寻找方法，改善运作程序和服务标准。
·保证各种记录符合法律及政府的规定。
Knowledge and Experience知识和经验
·More than 2 years experience in the FD
·Good mandarin and English language skills
·Good communication skills
·Good knowledge of Front Office, OPERA Reservation Systems and Microsoft Office are essential
·Ability to cope with pressure
·Able to lead, motivate, develop and train the team
·2年以上前台岗位工作经验
·良好的中英文语言技能
·良好的沟通能力
·前厅系统和软件使用等方面实践知识丰富
·抗压力强
·有能力领导，激励，培训部门员工
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
云南省西双版纳州勐海县勐巴拉国际旅游度假区悦椿温泉度假酒店 
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
About Banyan Tree Group关于悦榕酒店和度假村Banyan Tree Group is a leading international operator and developer of premium resorts, hotels, residences and spas, with more than 40 hotels and resorts, 60 spas, 70 retail galleries, and three golf courses in 25 countries. Banyan Tree China has 18 resorts in 17 cities in China.悦榕集团是顶尖度假村、酒店及 Spa 的跨国营运开发商。目前于 25 个国家拥有超过40 家酒店及度假村、60 间 Spa、70 间精品店及三座高尔夫球场。悦榕中国旗下目前于中国17个城市拥有18家酒店。 The Group’s primary business is centered on four brands: the award-winning Banyan Tree and Angsana, as well as newly established Cassia and Dhawa. As a leading operator of spas in Asia, Banyan Tree’s spas are one of the key features in their resorts and hotels. Its retail arm Banyan Tree Gallery complements and reinforces the branding of the resort, hotel and spa operations.悦榕集团的核心业务集中于旗下四个品牌：备受赞誉的悦榕庄与悦椿品牌，及新近推出的全新品牌悦梿及悦苑。身为亚洲顶级 Spa 先锋，悦榕 Spa 是我们旗下度假村和酒店的重要特色之一，同时以零售业务为主的悦榕阁也成为度假村、酒店和 Spa 的完美补充。 About Angsana Xishuangbanna关于西双版纳悦椿温泉度假酒店Angsana Xishuangbanna is located in the Horon Monbala International Resort Zone . The exterior designs are of the local Dai stylish construction and the interior are filled with colors and artistic designs. It is an exemplary depiction of the local Dai architecture and modern comforts.西双版纳悦椿温泉度假酒店坐落于风情雨林，柔情傣乡的西双版纳，位于勐海县勐巴拉国际旅游度假区内，酒店外观呈傣式建筑风格，内部装饰配以个性颜色与设计，处处彰显了特色的傣式建筑与现代时尚的完美结合。There are 372 luxurious nice view rooms and villas in hotel, Moreover, the hotel also offers a pillar-less ballroom and two function meeting rooms are also available for use. The professional hotel event team will ensure the success of the meeting with one-stop service.酒店拥有372间豪华舒适的客房和别墅，此外，酒店还配有无柱宴会厅、2间可灵活组合的多功能厅，适宜举办各式商务活动，酒店专业的会议服务团队将为客人提供“一站式”的高品质会议服务。 The hotel has different types of restaurants and diverse food. All of them are high-end and have different characteristics of decoration. Market Place (All Day Dining Restaurant) provides buffet breakfast, colorful and delicious international and local buffet,which is unforgettable. Chun Fen Located on the 2nd floor of FOH building provides you with a unique Chinese cuisine that brings a feast of vision and taste. Water light Provides healthy food, and Asian rice and pasta to nourish your insides. The Lobby Lounge and Tea House offers all day long beverages, tea and coffee, The guests can also find the highest quality Pu'er Tea produced locally in Menghai and Xishuangbanna in the Lobby Lounge.在西双版纳悦椿温泉度假酒店，多间餐厅设计别致，美食选择丰富多样。“食集”全日制餐厅提供自助早餐、色香味俱全的国际及当地美食自助餐，让人流连忘返；“椿风”中餐厅坐落于酒店主楼顶楼，为您提供地道独特的中式料理，带来一场视觉和味觉的盛宴；“水云间”简餐厅提供健康食物及亚洲的米饭和面食来滋养您的五脏六腑；大堂酒廊为来往宾客提供休憩之所并提供各种趣意健康的饮品，各式酒水及甜点，在大堂酒廊您还可以品尝到地道品质上乘的普洱茶。Hotel leisure facilities are available in all varieties, such as the award-winning Angsana Spa, to let guests feel a Sanctuary for the Senses. the Spring Forest By Angsana is a complete hydrothermal experience combining the best of European spa with the essence of Asian wellness philosophy to create a haven of serenity and comfort. With ten different features, each designed to soothe and revitalise different parts of your body, Angsana Spa presents a truly holistic and rejuvenating wellness experience. The Cabana Experience is a signature highlight where guests can enjoy an ultimate wellness journey in the exquisite ambience of the Cabanas, Outdoor hot spring, A total of 20 hot spring pools with five unique thematic zones and one family pool catering to different needs, the hot springs present a holistic and exclusive wellness experience. Therapeutic herbs and teas are infused in the pools to create distinctive concepts for discerning spa lovers.与此同时，酒店娱乐休闲设施也一应俱全。除室内及室外泳池之外，我们还拥有享誉全球的悦椿Spa，定将成为您旅途中完美的感官圣殿，融合了欧式水疗精髓和亚式传统养生哲学中水疗要义的“椿林”给您纯粹的水疗体验，以十种各具特色的水疗与热疗设施体验，让宾客踏上活力健康之旅；精致典雅的御汤苑让您尽情享受温泉和Spa帶来的休闲健康时光；户外温泉泡池，五大独特主题区，二十个户外泡池以及一个户外家庭泡池，每一个都能满足宾客的不同需求，天然温泉水与草本植物相辅相成，让宾客悦享至尚的温泉体验。
