• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 人性化管理
• 美女多
• 管理规范

Duties andResponsibilities工作职责
·       Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity  
·       随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
·       Registers and rooms allarrivals according to established procedures
·       按照既定工作程序为所有来客登记并安排房间。
·       Maintains intimate knowledge ofdepartmental standards and procedures 
·       熟知部门标准工作程序。
·       Performs check in, check outand room change procedures and ensures all data are entered completely into thehotel systems in accordance with reservation
·       履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
·       Maintains cashier float andensures accurate daily report of all money received
·       保持库存现金限额并保证每日对所收现金进行准确报告。
·       Cashes hotel guest’s personaland travellers checks and assists with currency exchange
·       为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
·       Keeps abreast of allmodifications to accounting policies and procedures
·       随时留意会计政策和工作程序的变化 。
·       Responsible and attends toguest’s request of using the service of safety box at all times
·       随时负责回应客人关于使用保险箱服务的要求。
·       Knowledgeable of all specialpromotion procedures, for programs such as; Seasonal Packages, Frequent FlyersPrograms, and also Intercontinental Hotels Group Loyalty programs.
·       熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
·       Attends to guest’s complaints,inquiries and requests, referees problems to supervisor/Assistant Manager ifhe/she unable to assist
·       处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。
·       Performs the audit balances andprepares all works for audit in an orderly fashion
·       执行审计结余，并为审计工作进行各项有序的准备。
·       Maintains comprehensiveknowledge of standard reservation procedures including correct forms to use,how to read telex, e-mail, messages, and how to interpret availability sourceswithin the reservation systems
·       全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
·       Maintains exemplary deportmentstandards of behaviour and appearance and attitude as expected in a IHG Brand 
·       按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
·       Takes personal interest andpride to ensure that the Club IC front desk work area is kept clean andin an orderly state al all times
·       随时保持洲际俱乐部前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。
·       Endeavours to maintain the highstandards of the hotel with particular regard to the importance of IHG LoyaltyProgram member and other VIP’s and with reference to hotel and to be a healthor safety hazard
·       力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。
·       Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
·       按照部门的规范和程序提供高标准的餐饮服务。
·       Communicates to his/hersuperior any difficulties, guest comments and other relevant information  
·       与上级领导交流有关疑难，客人意见和其它相关信息。
·       Prepares for service byensuring:
·       确保部门的以下各项工作就绪为客人提供服务：
o   Outlet equipment is clean
o   设备干净
o   Equipment is sorted and stored
o   设备分类且存放好
o   Glassware is polished 
o   玻璃器皿擦亮 
o   Flatware is polished 
o   擦亮餐具
o   China is clean 
o   清洁瓷器
o   Waiter stations are prepared
o   准备好服务台
o   Cutlery is placed for buffetand table service
o   摆放好自助餐桌上的餐具
o   Tables are set
o   摆设好餐台
o   Lounge is ready for service andguest comfort
o   酒廊准备就绪为客人提供舒适的服务。
o   Guests are greeted and seated
o   迎宾并安排客人就坐
o   Trays and tray jacks areeffectively used
o   有效的利用托盘和托盘架 
o   Guest table are cleaned and re-set quickly
o   快速的清洁用餐区和重新布置
o   Bar is clean
o   清洁吧台
o   Used ashtrays are regularlycleaned
o   定时清理用过的烟灰缸
o   Making and presenting cocktails
o   调配和装饰鸡尾酒
o   Coffee and tea is served hotand in accordance with standard
o   按规范提供热的咖啡和茶
·       Take appropriate action toresolve guest complaints
·       正确处理客人的投诉。
·       Performs related duties andspecial projects as assigned
承担相关的职责和安排的特别项目。

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