• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 人性化管理
• 美女多
• 管理规范

Duties andResponsibilities工作职责
·       Assist guests with allinquiries, both hotel and non-hotel related 
·       协助客人各种与酒店相关或无关的问询
·       Conduct effective shiftbriefings to ensure hotel activities and operational requirements are known 
·       进行有效的交接班说明工作，以明确酒店活动和运营要求
·       Maintain detailed knowledge ofthe activities of the day and alert to any potential problems
·       详细了解当日活动情况并留意各种潜在问题
·       Maintain detailed knowledge ofkey occurrences in your city/location including directions to key points ofinterests, restaurants, theaters, shopping, cinemas, sporting and recreationalfacilities, banks, consulates, transport systems and special events
·       详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息
·       Maintain adequate supplies offorms, brochures and ensure they are presented in line with hotel standards
·       保证供应足够的表格和手册，并确保其质量达到酒店标准
·       Consult Log Book forinformation/request left by outgoing shift
·       查阅交班人员的工作日志，寻找相关信息和要求
·       Manage all incoming guest mail,messages, telexes, facsimiles and special deliveries, in accordance with policy
·       按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理
·       Manage outgoing guest mail,courier services, postage of parcels and freighting as directed by guests
·       按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理
·       Maintain order and security ofguest keys and other selected keys kept in Front Office, ensuring key issuepolicy is followed
·       遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理
·       Receive telephone calls andtake messages for guests who are out, in accordance with hotel policy
·       依照酒店政策，替外出的客人接听电话和留言
·       Record incoming registeredmail, telegram, parcel, telex in appropriate file
·       在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录
·       Night staff check mail, messageof expected guests against the system/computer and expected arrivals
·       夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收
·       Prepare efficient work schedulefor Bell staff, arranging holidays and vacations, taking into considerationprojected occupancy and forecasts and any large group movements, especiallythose with early or late arrivals and departures
·       在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日
·       Works with Superior and HumanResources on manpower planning and management needs
·       与上级领导和人力资源部一起进行人力规划和管理需求。
·       Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget. 
·       与上级领导和财务总监一起编制和管理部门预算。

在IHG，我们秉持以善为本，以诚待客的理念，以此为世界带来积极广泛的影响。与我们同行，不论你身在何处，志在何方，我们的热情、实力和雄心壮志都将助你走得更远。在这里，我们与你畅享同洲之谊，共赴成长无际，筑就非凡天地。在多元、平等与包容的文化氛围中，每一个“你”，都是如此重要。与你同“洲”，我们将共赴无际。湖州南太湖洲际酒店依偎太湖之畔，以“湖中蓬莱”为灵感，将大堂化作驶向仙境的方舟，缔造远离尘嚣的江南旅居意境。酒店拥有337间客房及套房、四间风格迥异的餐厅与酒吧。恒温泳池蕴溶洞之意境，水疗中心承灵泉之传说，共筑身心焕活之境。1,600平方米会议空间含无柱宴会厅及多个融汇湖光的户外场地，赋能多元商务与庆典需求。宾客可于客房静赏烟波，亦可品味寰宇美馔与本地湖鲜，或于康体空间中焕活身心。