•Familiar with the daily activity of the hotel, including arrivals & departures, hotel occupancy & room status, Events/Functions/Meetings and current Rooms & F & B promotions.
要掌握酒店每天的运行情况,包括将到、离店客人的情况,酒店的住房率,房间的情况,还有哪些活动、会议,及当前的房间、餐饮的促销情况。
•Ensures the hotel public areas are well prepared to receive guests as in the lighting is correct, background music is on according to standard, public areas and hotel entrance are clean and facility is in order. Is responsible to report and follow up on any maintenance or cleaning requirements, takes care of unwanted loiterers in the Reception House.
要确保酒店公共区域都做好了迎接客人的准备,比如,灯光及背景音乐是否达到了标准,公共区域和酒店的入口的卫生和设施是否正常运行。在发现有任何未达到卫生和保养的要求,有责任通知相关部门进行及时的处理和跟进。关注那些在大堂区域毫无目的闲逛外来参观者。
•Familiarizes themselves with today’s VIP and Special Attention guest, Amanjunkies arrivals and departures to ensure they are properly met upon in and out Reception Hous.
要清楚的掌握当天到/离店的贵宾,有特殊要的客人以及安缦痴的信息,要确保他们在进出前台的时候都得到热情接待。
•Performs guest check in and checkout according to minimum quality standards for service and efficiency.
为客人提供符合高效率标准的入住和退房服务。
•Totally familiar operation with the hotel opera PMS System and all interfaces.
熟悉酒店的前台电脑管理系统和酒店的营业场所的操作系统。
•Performs guest check in and checkout according to minimum quality standards for service and efficiency
为客人提供符合高效率标准的入住和退房服务。
•Work arrangements are not limited to your own post.
工作安排不限于本职岗位。
关于养云安缦 About Amanyangyun毗邻申城繁华腹地,有一片宁静祥和的香樟树林,在那里静静凝视大地的四时更迭。树林中间,有一棵巍峨苍翠的老樟树。这棵堪称养云安缦众树首领的老树,原本并非生长于此。大树长青,呼吸于天地之间,见证了一段不同寻常的过往。这片香樟树林里,坐落着中国的第四家安缦 – 养云安缦。养云安缦始于一个抢救水库淹没区树宅的保护项目,大树老宅跨越700多公里于此重获新生。过去十五年里,大树被悉心呵护,冠盖如茵;老宅得以精心重建,重拾被时光掩盖的岁月。养云安缦于2018年4月28日举办盛大开幕典礼 – 树宅相守、天地人和,故事从此得以延续……A short drive just beyond the city limits ofShanghai stands a camphor forest. At its heart is the Emperor Tree; standing at17 metres, it is one of the tallest of its kind in all of China. It has stoodfor many years – but not here, not in this spot. For in this woodlandsanctuary, all is not what it seems.Amanyangyun is the fourth Aman destination inChina, the first in Shanghai, and the only one with its dwellings to havetravelled more than 700km. Having celebrated its GrandOpening on 28th April, 2018, Amanyangyun is the result of astaggeringly ambitious 16-year conservation initiative, which saw nothing less thanthe relocation of a forest and the reconstruction of dozens of Ming andQing Dynasties antique villas.关于安缦集团 About Aman安缦集团成立于1988年,致力于打造亲切谦逊,温和好客的私人居所系列。第一处安缦度假村位于泰国普吉岛的Amanpuri成功地介绍了此概念,自此之后,安缦集团不断成长并在全球建立了35处度假村:包括不丹、柬埔寨、中国、多米尼加共和国、法国、希腊、印尼、印度、意大利、日本、老挝、墨西哥、黑山、摩洛哥、菲律宾、斯里兰卡、泰国、土耳其、特克斯和凯科斯群岛、美国、越南。Aman was founded in 1988 to build a collection of intimate retreats with the unassuming, warm hospitality of a gracious private home. The first, Amanpuri in Phuket, Thailand, introduced the concept. Since then, Aman has grown to encompass 35 hotels and resorts located in Bhutan, Cambodia, China, Dominican Republic, France, Greece, Indonesia, India, Italy, Japan, Laos, Mexico, Montenegro, Morocco, the Philippines, Sri Lanka, Thailand, Turkey, the Turks & Caicos Islands, the USA (New York 2020) and Vietnam.我们的荣誉 Our Honor2025 Best Hotel Art with Cultural Value - The Bund DesignHotel Awards 年度艺术人文酒店 - 外滩设计酒店大奖2024 China's Top 50 Hotels - Amanyangyun 2024中国50佳酒店 养云安缦 三钻2024 Best Classis Hotel - The Bund DesignHotel Awards 年度经典酒店 – 养云安缦 – 外滩设计酒店大奖2024 China’s Top 100 Hotels – Travel + Leisure 2024中国百佳酒店2024 Best Architectural Conservation &Design Awards - PUTIKE Hotel Awards 最佳建筑设计酒店奖 – 养云安缦 – 璞缇客精品酒店榜2024 Annual Destination Hotel – Zebra MagazineUrban Trendsetter 2024 Awards 年度臻选目的地酒店2024 READERS’ CHOICE AWARDS 2024 Best Hotels –Conde Nast Traveler 2024悦游读者之选中国酒店2024 The Most Effective Treatment of the Year SpaChinaWellness & Spa Awards 2024 2024年度显著功效疗程大奖 – SpaChina2024 Best Resort of the Year – The Best BANG!Award 年度奢华秘境度假酒店 – BANG!城市生活大赏2024 Italian Restaurant of the Year - ARVA - TheBest BANG! Award 年度意大利餐厅- ARVA – BANG!城市生活大赏2024 Tatler BEST Tatler BEST 亚洲百大榜单