招聘AM, Restaurant 餐厅副经理_长沙建鸿达JW万豪酒店招聘信息-138job.com

This position open for both Chinese Restaurant & ADD Restaurant

本职位同时接收西餐厅及中餐厅副经理简历

Job Responsibilities

岗位职责：

1. Interacts with guests to obtain feedback on product quality and service levels.

与客人沟通以获得关于产品质量和服务水平的反馈

2. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

监督员工服务质量，确保客人服务，运营需求和财务目标得到满足

3. Ensures all associates have proper supplies, equipment and uniforms and in accord with the grooming standard

确保所有员工都有适当的用品，设备和制服，并符合仪容仪表标准

4. Empowers associates to provide excellent customer service within guidelines.

授权员工在指导方针内提供优质的客户服务

5. Handles associate question and concerns.

处理员工相关的问题

6. Handles guest problems and complaints, seeking assistance from supervisor as necessary.

处理客人的问题和投诉，必要时寻求经理的帮助

7. Monitors associates to ensure performance expectations are met.

确保员工的工作表现达到预期

8. Provides feedback to associates based on observation of service behaviours.

根据观察到的服务行为向员工提供反馈和跟进

9. Strives to improve service performance.

努力提高服务绩效和服务质量

10. Supervises restaurant and all related areas in the absence of the Restaurant Manager

在餐厅经理不在的情况下监管餐厅和所有相关运营工作

Job Requirements

岗位要求：

1. Effective sales skills to up-sell products and services

丰富的餐厅运营经验

2. Knowledge of menu planning, food presentation, and banquet, event restaurant service operations

了解菜单规划，食品展示，宴会，活动餐厅

3. Broad understanding of facility management (Sanitation, maintenance and operations)

对设施关系（卫生，维护和运营）有广泛的理解

4. Knowledge of overall hotel operations as they affect department

了解酒店的整体运营情况，以及对部门的影响

5. Financial management skills, ability to understand P&L statements, manage operating

budgets, forecasting and scheduling

财务管理技能，能够理解损益表，管理运营，预算和计划

6. Strong communication skills(Verbal, Listening, Writing)

较强的沟通能力（口头，听力，写作）

7. Strong customer and associate relation skills

较强的意识维护客户和员工关系

8. Effective coaching and development skills

良好的培训/协调技能

9. Strong organization skills

良好的组织能力

长沙建鸿达JW 万豪酒店（JW Marriott Hotel Changsha）是由万豪国际酒店集团管理，湖南建鸿达集团投资的国际五星级奢华酒店。酒店拥有287间优雅客房。由新加坡著名设计公司HBA操刀设计。整个设计融合东方美学和西方经典，并将传统文化融汇其中。颇负盛名的橘子洲、爱晚亭等湘楚名胜也以艺术化呈现隐入酒店的每个设计细节，展现和谐且富于质感的优雅之美。为每一位宾客于繁华都市中构筑出一片专属的缱绻怡然。酒店设有3间各具风格的餐厅。“穿云台”全日制餐厅、“皓羽轩”中餐厅和来自东京的著名铁板烧。从火辣的地道湘菜到富有风情的多国料理，酒店将为宾客提供至臻难忘中西飨宴。酒店设有华贵优雅的大小宴会厅及5间会议空间，为宾客打造奢华舒适的参会体验。酒店33楼，是宾客的城中专属绿洲，设有室内泳池、健身中心、水疗中心。宾客可随时开启专属的怡然焕活之旅。酒店具有卓越的交通优势，便利的购物娱乐设施。酒店距离长沙黄花国际机场35分钟车程，距离长沙火车站25分钟车程，长沙南站25分钟车程。宾客只需缓步3分钟，即可到达地铁1号线涂家冲站，便捷通达各大景点名胜。酒店以崭新奢华视角登陆长沙，为星城注入活力，激发全新热情。